modems

3 Topics

Cox Not Allowing 3rd Modem to Connect?
Hello, I recently just started with Cox and for some reason my modem has not been able to connect to their service. At first I was using a Netgear CM700 that would signal having the upstream and downstream just fine but would be denied connection to the internet. A tech came out and we figured maybe something went wrong with my modem since the Cox Panoramic Gateway worked just fine. He recommended getting an Arris, so I did. I got the Arris SB6190, fresh from the box and the same exact issue occurred again. I have talked with support and they said everything is activated and it should be working, yet when I go onto my account it still lists the Panoramic Gateway as my modem device and I cannot add another modem to my account. There is another tech coming to try to figure it out, but largely I am wondering if anyone else has had this problem with Cox or is this some new scummy practice by them to force people into renting their modems? Does anyone have any advice in getting the modem to work? I've tried power cycle, switching coax cables, etc. Nothing has worked as again all I get are two solid blue lights for the upstream and downstream and a solid white light for the internet.
Solved
Arobadope 10 months ago Place Internet
1.7KViews
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Admin no Longer Able to Make Changes Due to MyWifi
I recently setup MyWifi as I thought it was interesting and thought I would check it out. However now that I have signed up for it the local admin portal does very little as it is being "automatically managed by cox". The changes that could be done on the app/MyWIFI seem really limited. How do I get back to being able to use my local admin to change my configuration? So far I have hard reset the router and looked through most, if not all settings / webpages to unlink the myWIFI. I also looked through this forum to see if this has already been asked, but no luck. I'm hoping there is a simple solution I am missing but if not I'll try my luck with customer service.
ChadAdmin 3 years ago Place Internet
453Views
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1Comment
jquery app not working for a cox-cable customer
hello - this is totally strange, but for some reason, this jQuery dropdown window app is not working for one of my clients who is on cox-cable. we have tried this on Edge, FF & Chrome, on two separate computers, all with the same results. it behaves as if the LEFT-CLICK is somehow being prevented from working, almost as if Cox-Cable is disabling left-click on the div, although i am able to right-click and inspect the element - and NO ERRORS in the console. i have asked her to try the IPad and see if the problem is also there. is this even possible? or could the issue possibly be in the cable-modem-router itself? thank you.
Solved
edwardsmarkf 5 years ago Place Internet
1.8KViews
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4Comments