Cox Not Allowing 3rd Modem to Connect?
Hello, I recently just started with Cox and for some reason my modem has not been able to connect to their service. At first I was using a Netgear CM700 that would signal having the upstream and downstream just fine but would be denied connection to the internet. A tech came out and we figured maybe something went wrong with my modem since the Cox Panoramic Gateway worked just fine. He recommended getting an Arris, so I did. I got the Arris SB6190, fresh from the box and the same exact issue occurred again. I have talked with support and they said everything is activated and it should be working, yet when I go onto my account it still lists the Panoramic Gateway as my modem device and I cannot add another modem to my account. There is another tech coming to try to figure it out, but largely I am wondering if anyone else has had this problem with Cox or is this some new scummy practice by them to force people into renting their modems? Does anyone have any advice in getting the modem to work? I've tried power cycle, switching coax cables, etc. Nothing has worked as again all I get are two solid blue lights for the upstream and downstream and a solid white light for the internet.Solved1.8KViews0likes58Comments
Admin no Longer Able to Make Changes Due to MyWifi
I recently setup MyWifi as I thought it was interesting and thought I would check it out. However now that I have signed up for it the local admin portal does very little as it is being "automatically managed by cox". The changes that could be done on the app/MyWIFI seem really limited. How do I get back to being able to use my local admin to change my configuration? So far I have hard reset the router and looked through most, if not all settings / webpages to unlink the myWIFI. I also looked through this forum to see if this has already been asked, but no luck. I'm hoping there is a simple solution I am missing but if not I'll try my luck with customer service.453Views0likes1Commentjquery app not working for a cox-cable customer
hello - this is totally strange, but for some reason, this jQuery dropdown window app is not working for one of my clients who is on cox-cable. we have tried this on Edge, FF & Chrome, on two separate computers, all with the same results. it behaves as if the LEFT-CLICK is somehow being prevented from working, almost as if Cox-Cable is disabling left-click on the div, although i am able to right-click and inspect the element - and NO ERRORS in the console. i have asked her to try the IPad and see if the problem is also there. is this even possible? or could the issue possibly be in the cable-modem-router itself? thank you.Solved1.8KViews0likes4Comments
Motorola SBG6850 firmware update?
I installed a new Motorola SBG6850 modem recently. It works for the most part, but it drops connection every few hours and has to be rebooted. The current firmware version is 3.1.0.0. According to Motorola, firmware updates must be pushed by the ISP. According to Cox chat support, "We do not provide firmware updates. I do apologize for this inconvenience. I suggest you to replace the modem if it is causing this issue because It should be under warranty time." Does Cox not support firmware updates?7.1KViews0likes3Comments
Internet drops for a 30sec to a minute or so and reconnects.
My internet connection has dropped several times a day for the past couple of weeks. I looked the modem logs and see some errors at the time this happens. I was wondering if any one had any suggestions. Below is one that I had yesterday in the evening. It's a Motorola Surfboard Model Name: SB6120 I mask the Mac Address and can repost with them if needed. Thanks, Brad Time Priority Code Message Mar 07 2012 18:53:46 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Mar 07 2012 18:53:43 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Mar 07 2012 18:53:26 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Mar 07 2012 18:53:13 4-Error T201.0 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;7.7KViews0likes7Comments
Splitter disrupts service
My internetdoesn'twork when the modem/router (a Motorola SB901) is connected to the wall via a splitter. That is, the main cord out of the wall to a splitter, and a cable going to the tv and one also to the modem/router. It works fine if I bypass the splitter and plug it directly to the wall. The entire system worked fine, until one day it just decided not to. I have tried three different splitters, thinking that that was the issue, but nothing works. Any help?5.2KViews0likes1Comment
Admin no Longer Able to Make Changes Due to MyWifi
I recently setup MyWifi as I thought it was interesting and thought I would check it out. However now that I have signed up for it the local admin portal does very little as it is being "automatically managed by cox". The changes that could be done on the app/MyWIFI seem really limited. How do I get back to being able to use my local admin to change my configuration? So far I have hard reset the router and looked through most, if not all settings / webpages to unlink the myWIFI. I also looked through this forum to see if this has already been asked, but no luck. I'm hoping there is a simple solution I am missing but if not I'll try my luck with customer service.
