decipher
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mobile phone service
I ordered an online special from Cox the other day for $9.99 and paid online. On the order confirmation page, there is a message that says, Order pending. Next, let's quickly get in touch. It asks me to call customer service to provide additional information. The transaction reached my credit card. I called the 877 number and provided a rep with my confirmation number. The rep said it is not tied to my account. He eventually tried to get me to pay full price for the same phone. I chatted with 2 reps for over 1/2 hour, went over the problem and was eventually prompted to transfer to phone sales. I placed the order for a phone after logging into my account. I received an email today about an account change. It is very vague and mentions a promotional rate for 1 year that is approximately the amount of the bulk discount I expected to receive with my new mobile plan. I sent my concerns to cox.help@cox.net and have not received a reply. So here I am. There appears to be a technical problem with how Cox support is able to obtain customer information after they order and pay for mobile phone service.Solved47Views0likes3Comments1GB plan upload speed increase?
Hello, I'm on the 1GB plan and for the past few weeks have been testing over 100mb upload speed on a regular basis. I am happy to see that our upload speed has finally increased. https://www.speedtest.net/my-result/d/a47912ec-9d08-4694-aaf8-de039f7a384d I saw that the 100mb upload is advertised for those on the 2GB plan. Is the upload speed of 100mb going to be a permanent feature for everyone on Gigablast?274Views0likes1CommentRe: very slow upload, download slower than usual, connection drops
Yes, I worked with online tech support via email and completed a few tests and they say everything looks good. This does not resolve the problem or isolate the cause. My download speed is considerably slower than advertised, especially after day 2. Day 1 offered speeds above 900 Mpbs. After day 1, my download speed decreased substantially (typically less than 500 Mpbs.) Looking forward to my local system upgrade next week. Hopefully this resolves the issues.8Views0likes0Comments