Forum Discussion
I upgraded my speed to Gigablast and now my upload speed is consistently higher.
Looks like I'm back to the 300/30 ultimate plan LOL
I should not need to upgrade my service to a top tier speed to get over 2Mpbs upload. I also do not have more time to spend on fixing this connection. If 3 techs at my house (last week) cannot find the problem, it is likely a network issue. Looking forward to my planned network outage in the next 2 weeks. Hopefully this will fix the issue and I can go back to my 500/10 plan. I did receive a free upgrade to Gigablast for the remainder of this billing cycle however, this is insufficient to cover my losses experienced due to this poor service..
Gigablast is as slow as hell and I'm not taking it anymore LOL
270? I've been well under 400 Mpbs all day.
- MichaelJ2 years agoModeratorHi Decipher,
Please feel free to send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can look into this issue on your behalf.
Mike J.
Cox Support Forums Moderator. - CuriousJ2 years agoContributor
Have you emailed cox.help@cox.co as suggested above? I’m curious how helpful they are with this.
- decipher2 years agoContributor
Yes, I worked with online tech support via email and completed a few tests and they say everything looks good. This does not resolve the problem or isolate the cause. My download speed is considerably slower than advertised, especially after day 2. Day 1 offered speeds above 900 Mpbs. After day 1, my download speed decreased substantially (typically less than 500 Mpbs.) Looking forward to my local system upgrade next week. Hopefully this resolves the issues.