Forum Discussion
CuriousJ
Contributor
Have you emailed cox.help@cox.co as suggested above? I’m curious how helpful they are with this.
decipher
2 years agoContributor
Yes, I worked with online tech support via email and completed a few tests and they say everything looks good. This does not resolve the problem or isolate the cause. My download speed is considerably slower than advertised, especially after day 2. Day 1 offered speeds above 900 Mpbs. After day 1, my download speed decreased substantially (typically less than 500 Mpbs.) Looking forward to my local system upgrade next week. Hopefully this resolves the issues.