ContributionsMost RecentMost LikesSolutionsRe: Must install a modem for basic phone service Exactly!! This "upgrade" is a "downgrade" and only benefits Cox. Good news is made us decide we don't need our land lines after living without them and enjoying not been harrassed all night by political calls and the IRS from India! We are moving in the next 60 days and when we do we will cancel our land lines - oh - sorry - cox informed me there aren't any "land lines" anymore.......we will cancel our "modem" phone. I suggest everyone consider whether they need a "modem" phone.........I'm sure you already have a cell that works just fine........ Re: Must install a modem for basic phone service After another failed attempt I insisted on a supervisor on site. Supervisor had the phones working in a short amount of time. However, after the "fixed" our cable TV problem, we have now lost many channels - message says call Cox".......we cannot invest another 3 weeks getting our cable to work. It is quite pathetic you continue to sell products that don't work and cannot be fixed. AFTER cox service lost many channels Our land lines were cut off by cox. Long story, took weeks and hours and many technicians before they could put in the "upgraded" modem system. During one service call, one TV was disconnected to cable. Came back for third trip to fix phones and cable. After they left, phones work but we are now missing many channels we had before including a local channel!! Message says call Cox. We lost 16 hours with Cox and cannot afford to lose any more. Anyone else dealing with this issue?? We live in a highly populated area of Virginia Beach so beyond me why they can't fix their problems! Re: Must install a modem for basic phone service "some obstacles" is to put it lightly!! We have been without land lines for 3 weeks since they pulled the plug. Tech spent 4.5 hours yesterday at my house on the phone to India because he could not get their "upgrade" to work!! Each new failure required India to "open a new ticket" and wait for it to get approved before he could call back. Tech finally gave up and left. After he left we were not only without phones but with out cable TV in our master bedroom. This is a cluster and they should NOT have pulled the plug if they were unable to get their new system to work!! Plus I was left with a massive cable cord and a huge box......