Forum Discussion
NicholeC
Moderator
I'm sorry to learn of the service troubles you're experiencing. This is certainly not what we want for you. Are you still without service at this time? If you're still experiencing any trouble, please feel free to email my team with your name and address at cox.help@cox.com.
Thank you,
Thank you,
COX_VICTIM
6 years agoNew Contributor
After another failed attempt I insisted on a supervisor on site. Supervisor had the phones working in a short amount of time. However, after the "fixed" our cable TV problem, we have now lost many channels - message says call Cox".......we cannot invest another 3 weeks getting our cable to work. It is quite pathetic you continue to sell products that don't work and cannot be fixed.
- Becky6 years agoModeratorHi Victim, when did the issue with the TV channels begin? I can send a signal to reset both receivers, if you like. Just let me know if you are still missing channels. -Becky, Cox Support Forums Moderator