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We have been experiencing occasional Contour box freeze-ups requiring a reboot since we received our box but recently, the problems have increased exponentially. Over the past few days, the freezups have been accompanied by the inability to control anything with any remote control (including a Logitech Harmony). This problem is often accompanied by an on-screen message "Unable to connect..." followed by RDK-03033. A web search for that phrase points to either poor signal strength strength on the return signal between the Contour box and the head end or interference from another nearby Contour box, which can apparently resolved by the installation of a "MoCA filter".
In any case, we would like to resolve this. Does Cox have a fix?
After 4 tech appts , they changed everything out and we worked ok for 6 months. Now we are on our 3rd day of no service. You ask if Cox has a fix? They don't even have an apology for countless interruptions ,delays, frustration, and wasted time on incompetent techs. Their phone reps are idiots telling me I should expect some issues and many areas of the country have it worse. Really?? One time they credited me for $30.00 but I am paying over $150.00 month for this **. This time we have to wait 4 days for an appt. which will not resolve situation because they will send a low level tech and then schedule another a few days later and then another. You get the idea. The tech spent 4 hours here on that last visit which corrected the problem of all old equipment which doesn't weather very well even in sunny, mild San Diego.
I'm getting the same error. Seems a MoCA filter might be required. Google MoCA filters for more info.
Here is my thread:
Here is a thread that suggests a MoCA filter:
Good Luck! :) :) :)
I would like to check signal strength while testing some of the cabling. I've tried the <Exit><Down><Down><2> key sequence many times and it doesn't work. Is there some other way to bring up the diagnostic menu on our Contour box?