Daily reset - Every day same time

Hi there

I am not here to talk about the attempts you Cox guys did to sold me  a differen and expensive Plan or others kind of services. Anyone can have Is own idea  about that, I have mine and I  not Happy. Anyway ...

I am calling every morning to have this issue fixed. Around 7:30 am my internet modem needs to be reset because basically there Is no internet. The modem Is not showing any issue, everything Is green but no internet. If you do not reset the modem, After a while the internet connection Will be fine but this issue, that "seems" to me your issue, needs to be fixed.

Any help others that ask for Money?

Thanks

  • What model modem and router do you have? Or do you have a Panoramic gateway?

  • Cable Connection
     
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    Frequency start Value
    This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
    Starting Frequency
     
    Startup Procedure
    Procedure Status Comment
    Acquire Downstream Channel 381000000 Hz Locked
    Connectivity State OK Operational
    Boot State OK Operational
    Security Enabled BPI+
    IP Provisioning Mode Honor MDD honorMdd(4)
     
    Downstream Bonded Channels
    Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
    1 Locked QAM256 37 381000000 Hz 0 dBmV 44.2 dB 0 0
    2 Locked QAM256 1 783000000 Hz -2.4 dBmV 42.1 dB 0 0
    3 Locked QAM256 2 789000000 Hz -2.3 dBmV 42 dB 0 0
    4 Locked QAM256 3 795000000 Hz -2.3 dBmV 42 dB 0 0
    5 Locked QAM256 4 801000000 Hz -2.3 dBmV 41.9 dB 0 0
    6 Locked QAM256 5 807000000 Hz -2.2 dBmV 42 dB 0 0
    7 Locked QAM256 6 813000000 Hz -2.3 dBmV 41.8 dB 0 0
    8 Locked QAM256 7 819000000 Hz -2.3 dBmV 41.8 dB 0 0
    9 Locked QAM256 8 825000000 Hz -2.5 dBmV 41.7 dB 0 0
    10 Locked QAM256 9 831000000 Hz -2.5 dBmV 41.6 dB 0 0
    11 Locked QAM256 10 837000000 Hz -2.8 dBmV 41.4 dB 0 0
    12 Locked QAM256 11 843000000 Hz -2.6 dBmV 41.5 dB 0 0
    13 Locked QAM256 12 849000000 Hz -2.5 dBmV 41.5 dB 0 0
    14 Locked QAM256 13 855000000 Hz -2.1 dBmV 41.6 dB 0 0
    15 Locked QAM256 14 861000000 Hz -2.3 dBmV 41.6 dB 0 0
    16 Locked QAM256 15 867000000 Hz -2.3 dBmV 41.5 dB 0 0
    17 Locked QAM256 16 873000000 Hz -2.2 dBmV 41.5 dB 0 0
    18 Locked QAM256 33 357000000 Hz -0.2 dBmV 43.9 dB 0 0
    19 Locked QAM256 34 363000000 Hz -0.2 dBmV 44.2 dB 0 0
    20 Locked QAM256 35 369000000 Hz -0.2 dBmV 44.2 dB 0 0
    21 Locked QAM256 36 375000000 Hz 0 dBmV 44.3 dB 0 0
    22 Locked QAM256 38 387000000 Hz 0 dBmV 44.3 dB 0 0
    23 Locked QAM256 39 393000000 Hz 0.1 dBmV 44.3 dB 0 0
    24 Locked QAM256 40 399000000 Hz 0.1 dBmV 44.3 dB 0 0
    25 Locked QAM256 41 405000000 Hz 0.1 dBmV 44.2 dB 0 0
    26 Locked QAM256 42 411000000 Hz 0.1 dBmV 44.2 dB 0 0
    27 Locked QAM256 43 417000000 Hz 0 dBmV 44.3 dB 0 0
    28 Locked QAM256 44 423000000 Hz 0.1 dBmV 44.3 dB 0 0
    29 Locked QAM256 45 429000000 Hz 0.2 dBmV 44.3 dB 0 0
    30 Locked QAM256 46 435000000 Hz 0.2 dBmV 44.2 dB 0 0
    31 Locked QAM256 47 441000000 Hz 0 dBmV 44.2 dB 0 0
    32 Locked QAM256 48 447000000 Hz 0 dBmV 44.2 dB 0 0
     
    Upstream Bonded Channels
    Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
    1 Locked ATDMA 1 5120 Ksym/sec 16900000 Hz 40.8 dBmV
    2 Locked ATDMA 2 5120 Ksym/sec 23500000 Hz 41.3 dBmV
    3 Locked ATDMA 3 5120 Ksym/sec 29900000 Hz 43 dBmV
    4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 41.3 dBmV
    5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
     
    Downstream OFDM Channels
    Channel Lock 
    Status
    Modulation / 
    Profile ID
    Channel 
    ID
    Frequency Power SNR / 
    MER
    Active Subcarrier 
    Number Range
    Unerrored 
    Codewords
    Correctable 
    Codewords
    Uncorrectable 
    Codewords
    1 Locked 0 ,1 ,2 ,3 159 300000000 Hz 0.6 dBmV 44.3 dB 1108 ~ 2987 189475503 17519879 0
    2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
     
    Upstream OFDMA Channels
    Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
    1 Not Locked 0 0 0 Hz 0 dBmV
    2 Not Locked 0 0 0 Hz 0 dBmV
     
    Extended Upstream Transmit Power
    Enable Extended Upstream Transmit Power
     
    Current System Time:Sat Aug 10 08:59:04 2019
    System Up Time:01:07:08
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