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100/10 plan, only 2 mbit upload

Hello, this issue seems to have started sometime yesterday.


It was only noticeable to me once I found out my voice chat (discord) and my game experienced severe lag. Ran a speedtest and found that my upload speed is only 1/5 of the advertised speed. To me this is unacceptable. My upload speed is more or less at acceptable speeds.

Restarting router did not help. Restarting modem did not help. Having Cox agent restart modem did not help. Connecting directly to modem did not help. 


Modem signal upstream and downstream look nominal. 

https://imgur.com/hFOIccY

Speedtest.net:
https://imgur.com/OlXe9Zu

https://imgur.com/iefRReO

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  • Hi Ez12a, we are truly sorry to learn that you're experiencing slow upload speeds, and we'd like to get this resolved for you as quickly as possible. When performing these speed tests, are you on a hardwired connection or wireless connection? We would recommend you run speed tests on a hardwired connection. Here's is some additional information on ways to improve the internet service:

    www.cox.com/.../ways-to-improve-your-internet-speed-experience.html

    If you need any further assistance, please feel free to send us a link to this forum thread at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
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