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I've had a technician come in he did nothing, then he said he'd send out a field expert. Of course this did nothing as well. I have been wrestling with this issue for almost 3 months now please help!
There's a ping plotter from my modem
Interesting, my friend a couple miles away has no packet loss, but weirdly enough I do whenever I use my internet.
Yeah, I have the same issue here in Phoenix. It's a regional thing. Some areas have decent infrastructure, others (like mine) have awful infrastructure that Cox is not willing to fix.
I'm no cable technician, but if I had to guess I'd say there is an oversaturation of users on my neighborhood node and the node can't handle the bandwidth during peak. Easy solution? Invest in more infrastructure in my area! But that would require Cox dipping into the literal hundreds of millions of dollars a month they obtain from the Phoenix market alone, and who has that kind of time or money? Wait....one of the largest internet service provider in the United States should have that kind of time and money...
I know it is on Cox's end because the issue goes away when I got to a verizon hotspot. I have friends who live miles away, and have no issues in their neighborhood. I also have friends who live miles away who have horrible packet loss, including myself. We all have nearly the same configurations. You are trying to tell me that an issue that developed at the same time among strictly Cox users, causing major packet loss in specific small regions is not your fault?
I can provide dozens of data sets that support Cox as the source of the problem. If you're curious, feel free to consult my existing thread that has been unresolved for thirty days: https://forums.cox.com/forum_home/internet_forum/f/internet-forum/22007/internet-issues---consistent-lost-packets-north-phoenix-arizona