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Cox_User_Who_Ne's avatar
Cox_User_Who_Ne
Contributor
6 years ago

Packet Loss in Southern California (Fortnite)

So I've had this issue for a couple months, and I believe it started when a technician came over for another issue and said the issue was that we had a two way coax splitter. He made it a single line and then plugged something into a different coax cable in another room. Although this did fix the issue of high ping, I now have high packet loss (5%-400%). I don't know if the issue is directly correlated to him removing the splitter, but I was wonder if I could just change it back to how it was alone. 

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  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi Cox User, sure! Change it back to the way it was and see what happens. Does the internet connectivity issue get better, worse, or stay the same? Make sure you don't disconnect a telephony modem or a cable box by mistake. Also, check each coax outlet in your home for an amplifier. An amplifier is an electronic device that increases the level of a signal. It's possible that the tech installed an amplifier that is malfunctioning or no longer needed. -Becky, Cox Support Forums Moderator
    • Cox_User_Who_Ne's avatar
      Cox_User_Who_Ne
      Contributor
      6 years ago

      Did it and even had a cox technician come out they literally said nothing was wrong, but i looked and guess what !!! My packet loss was there. Then i went to my Verizon hotspot and had 0 packet loss. fix this

  • zCharlie's avatar
    zCharlie
    New Contributor
    6 years ago

    Also having this issue. Good download and upload speeds, but terrible packet loss when playing Fortnite. Ping will spike to high 100's with 30-40% loss. Located in Laguna Niguel, CA.

    Tracing route to ec2-52-49-112-74.eu-west-1.compute.amazonaws.com [52.49.112.74]
    over a maximum of 30 hops:

    1 4 ms 2 ms 2 ms 192.168.0.1
    2 10 ms 8 ms 11 ms 10.71.32.1
    3 9 ms 12 ms 12 ms 100.120.104.134
    4 15 ms 21 ms 11 ms 100.120.104.14
    5 13 ms 12 ms 14 ms 68.1.1.61
    6 14 ms 12 ms 16 ms 4.7.26.45
    7 * * * Request timed out.
    8 161 ms 159 ms 161 ms 212.73.243.158
    9 195 ms 172 ms 176 ms 52.95.60.102
    10 179 ms 173 ms 192 ms 52.95.60.115
    11 * * * Request timed out.
    12 162 ms 188 ms 177 ms 54.239.42.134
    13 165 ms 166 ms 164 ms 54.239.41.122
    14 * * * Request timed out.
    15 177 ms 175 ms 209 ms 52.93.6.182
    16 164 ms 164 ms 171 ms 52.93.101.27
    17 167 ms 174 ms 171 ms 52.93.101.42
    18 209 ms 177 ms 168 ms 52.93.7.75
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.

    • ChristopherC's avatar
      ChristopherC
      Former Moderator
      6 years ago
      Zcharlie, Your timeouts are happening after you leave the Cox Network. Have you thought about reaching out to the game company? Could this be a demand issue with the game servers? Chris C