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So everything in my home ( cell phones, laptop etc) gets awesome speeds, except for my 2 xbox 1s' . Anyone else having this issue?
One is wired and one is wireless. The wired gets around 100 Mbps down and 2.2 Mbps up. The wireless gets 28 Mbps down and 2.2 Mbps up.
I just got off the phone with a cox tier 2. I’m not sure what modem/routers others are using, but mine are all arris. They haven’t updated their firmware since February 2018. I’m am going to buy a different brand modem/router this evening. The cox tech said they call me back tomorrow. If this fixes it then issue is with all arris modems and routers. Will update tomorrow.
BeckyCox I found a thread from 3 yeas ago where you helped customers with a very similar issue like ours on this post. All Xbox gamers in my area are having upload issues where no one is getting above 3 mb/s. I stated to everyone I spoke to excluding this forum that 13 counted entergy trucks were doing work on the power lines on the same node we are all on. I know this because I drove past them to exchange my modem for a new one the second my internet developed issues. My internet went from full speeds of 300 mb/s download and 30 mb/s upload ito 19 mb/s download and .11 upload in a blink. 20 minutes later I drove past the entergy trucks doing work. 4 hours later “around the time entergy wrapped up their work” everything was good but my upload. Can you or can I have field techs check the wiring for the node I’m in?
Hi Phillip, I just joined this forum to post here. I have been searching for others having the same issue as me, and looks like I found them! BeckyCox, Phillip is not crazy. I moved from Indiana to New Orleans on October 25th, and had Xfinity/Comcast as my previous provider. I ran speed tests in Indiana AFTER the Microsoft October 11th Xbox update, speeds were as normal 150 down, 25 up. After I moved and set up Cox internet in my new home, ALL devices in my house get 300 down, 35 up EXCEPT both my Xbox One X's. Their download is 300, but upload is 1.7-2.3, MUCH slower than any other device on my network. This has been wired, wireless AND direct to modem. All the same. PLEASE, PLEASE, PLEASE, can we get a tier 3 ticket opened or a senior tech to take a look at this. I have absolutely no complaints about my new Cox service except this. This is not a microsoft problem!! This only started when i switched to Cox. Becky KevinM2 LisaH CarolLM
Hello C5ride, We wanted to follow up with you about your service issue and look into this further by scheduling a technician. Please email us a email@example.com and let us know when is the best time to meet with you. Dawn - Cox Support Forum Moderator