This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Packet loss

Hello,

I have recently been noticing some screen freezing while watching youtube vidios or playing online games. The video or game would freeze for a couple of seconds then all of a sudden catch up (for lack of a better term). I have checked my computer out and run diagnostics on it and performed modem tests (I have no router) and found the computer and modem in good shape.

 

I have ran multiple traceroutes and pathpings and consistently find packet losses along the path such as the ones below which are not the worst I have seen in my testing for the last few weeks. If you need more let me know. There is nothing I know of that I can do to fix this since all the packet losses happen away from my computer and modem. If there is more information needed or if I need to contact anyone please let me know.

 

Microsoft Windows [Version 10.0.17134.228]

(c) 2018 Microsoft Corporation. All rights reserved.

 

C:\Users\XXXXX>pathping google.com

 

Tracing route to google.com [172.217.4.174]

over a maximum of 30 hops:

  0  DESKTOP-U78SEJO [192.168.0.2]

  1  10.33.40.1

  2  100.127.77.8

  3  100.120.100.36

  4  68.1.4.252

  5  72.215.224.173

  6     *        *        *

Computing statistics for 125 seconds...

            Source to Here   This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           DESKTOP-U78SEJO [192.168.0.2]

                                3/ 100 =  3%   |

  1    8ms     3/ 100 =  3%     0/ 100 =  0%  10.33.40.1

                                0/ 100 =  0%   |

  2    9ms     3/ 100 =  3%     0/ 100 =  0%  100.127.77.8

                                0/ 100 =  0%   |

  3   15ms     3/ 100 =  3%     0/ 100 =  0%  100.120.100.36

                               97/ 100 = 97%   |

  4  ---     100/ 100 =100%     0/ 100 =  0%  68.1.4.252

                                0/ 100 =  0%   |

  5  ---     100/ 100 =100%     0/ 100 =  0%  72.215.224.173

 

Trace complete.

 

C:\Users\XXXXX>pathping google.com

 

Tracing route to google.com [172.217.5.78]

over a maximum of 30 hops:

  0  DESKTOP-U78SEJO [192.168.0.2]

  1  10.33.40.1

  2  100.127.77.10

  3  100.120.100.40

  4  langbprj02-ae1.0.rd.la.cox.net [68.1.1.14]

  5  72.14.196.240

  6  108.170.247.193

  7  108.170.237.113

  8  lax17s15-in-f14.1e100.net [172.217.5.78]

 

Computing statistics for 200 seconds...

            Source to Here   This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           DESKTOP-U78SEJO [192.168.0.2]

                                0/ 100 =  0%   |

  1    9ms     0/ 100 =  0%     0/ 100 =  0%  10.33.40.1

                                0/ 100 =  0%   |

  2    9ms     0/ 100 =  0%     0/ 100 =  0%  100.127.77.10

                                0/ 100 =  0%   |

  3   13ms     0/ 100 =  0%     0/ 100 =  0%  100.120.100.40

                                0/ 100 =  0%   |

  4   24ms     0/ 100 =  0%     0/ 100 =  0%  langbprj02-ae1.0.rd.la.cox.net [68.1.1.14]

                                6/ 100 =  6%   |

  5  ---     100/ 100 =100%    94/ 100 = 94%  72.14.196.240

                                0/ 100 =  0%   |

  6   39ms     6/ 100 =  6%     0/ 100 =  0%  108.170.247.193

                                0/ 100 =  0%   |

  7  ---     100/ 100 =100%    94/ 100 = 94%  108.170.237.113

                                0/ 100 =  0%   |

  8   39ms     6/ 100 =  6%     0/ 100 =  0%  lax17s15-in-f14.1e100.net [172.217.5.78]

 

Trace complete.

  • Hi MtnDew, thank you for providing pathping data. The 3% packet loss at Hop 0 is concerning. Have you scheduled a service call or tested a different device since this packet loss began? -Becky, Cox Support Forums Moderator
  • No I have not scheduled a service call.

    I am more concerned about the 100% packet losses

    C:\Users\jaspe>pathping cox.net
    Tracing route to cox.net [45.60.106.167]
    over a maximum of 30 hops:
      0  DESKTOP-U78SEJO [192.168.0.2]
      1  10.33.40.1
      2  100.127.77.10
      3  100.120.100.40
      4  chgobprj01-ae0.0.rd.ch.cox.net [68.1.4.42]
      5  bx4-chicagodt_tengige0-13-0-0 [184.150.181.134]
      6  tcore4-chicagocp_bundle-ether1.net.bell.ca [64.230.79.74]
      7  tcore4-toronto47_hundredgige1-2-0-0.net.bell.ca [64.230.79.158]
      8  tcore4-vancouver_hundredgige0-9-0-0.net.bell.ca [64.230.79.71]
      9  dis17-vancouver_7-0-0.net.bell.ca [64.230.123.251]
     10  67.69.211.102
     11  45.60.106.167
    Computing statistics for 275 seconds...
                Source to Here   This Node/Link
    Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
      0                                           DESKTOP-U78SEJO [192.168.0.2]
                                    1/ 100 =  1%   |
      1    8ms     1/ 100 =  1%     0/ 100 =  0%  10.33.40.1
                                    0/ 100 =  0%   |
      2    9ms     1/ 100 =  1%     0/ 100 =  0%  100.127.77.10
                                    0/ 100 =  0%   |
      3   12ms     1/ 100 =  1%     0/ 100 =  0%  100.120.100.40
                                    0/ 100 =  0%   |
      4   57ms     1/ 100 =  1%     0/ 100 =  0%  chgobprj01-ae0.0.rd.ch.cox.net [68.1.4.42]
                                    0/ 100 =  0%   |
      5   57ms     1/ 100 =  1%     0/ 100 =  0%  bx4-chicagodt_tengige0-13-0-0 [184.150.181.134]
                                    0/ 100 =  0%   |
      6  ---     100/ 100 =100%    99/ 100 = 99%  tcore4-chicagocp_bundle-ether1.net.bell.ca [64.230.79.74]
                                    0/ 100 =  0%   |
      7  ---     100/ 100 =100%    99/ 100 = 99%  tcore4-toronto47_hundredgige1-2-0-0.net.bell.ca [64.230.79.158]
                                    0/ 100 =  0%   |
      8  ---     100/ 100 =100%    99/ 100 = 99%  tcore4-vancouver_hundredgige0-9-0-0.net.bell.ca [64.230.79.71]
                                    0/ 100 =  0%   |
      9  ---     100/ 100 =100%    99/ 100 = 99%  dis17-vancouver_7-0-0.net.bell.ca [64.230.123.251]
                                    0/ 100 =  0%   |
     10  115ms     2/ 100 =  2%     1/ 100 =  1%  67.69.211.102
                                    0/ 100 =  0%   |
     11  116ms     1/ 100 =  1%     0/ 100 =  0%  45.60.106.167
    Trace complete.

    Microsoft Windows [Version 10.0.17134.228]

    (c) 2018 Microsoft Corporation. All rights reserved.

     

    C:\Users\XXXXX>pathping 137.221.105.2

     

    Tracing route to 137.221.105.2 over a maximum of 30 hops

     

      0  DESKTOP-U78SEJO [192.168.0.2]

      1  10.33.40.1

      2  100.127.77.10

      3  100.120.100.40

      4  68.1.4.252

      5  70.191.61.10

      6  ae1-br01-eqla1.as57976.net [137.221.68.33]

      7  et-0-0-2-br01-swlv10.as57976.net [137.221.65.69]

      8  et-0-0-31-pe02-swlv10.as57976.net [137.221.83.69]

      9  las-swlv10-ia-bons-04.as57976.net [137.221.66.23]

     10  137.221.105.2

     

    Computing statistics for 250 seconds...

                Source to Here   This Node/Link

    Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

      0                                           DESKTOP-U78SEJO [192.168.0.2]

                                    0/ 100 =  0%   |

      1    8ms     0/ 100 =  0%     0/ 100 =  0%  10.33.40.1

                                    0/ 100 =  0%   |

      2    9ms     0/ 100 =  0%     0/ 100 =  0%  100.127.77.10

                                    0/ 100 =  0%   |

      3   11ms     0/ 100 =  0%     0/ 100 =  0%  100.120.100.40

                                    0/ 100 =  0%   |

      4   24ms     0/ 100 =  0%     0/ 100 =  0%  68.1.4.252

                                    0/ 100 =  0%   |

      5  ---     100/ 100 =100%   100/ 100 =100%  70.191.61.10

                                    0/ 100 =  0%   |

      6   24ms     0/ 100 =  0%     0/ 100 =  0%  ae1-br01-eqla1.as57976.net [137.221.68.33]

                                    0/ 100 =  0%   |

      7   30ms     0/ 100 =  0%     0/ 100 =  0%  et-0-0-2-br01-swlv10.as57976.net [137.221.65.69]

                                    0/ 100 =  0%   |

      8   27ms     0/ 100 =  0%     0/ 100 =  0%  et-0-0-31-pe02-swlv10.as57976.net [137.221.83.69]

                                    0/ 100 =  0%   |

      9  ---     100/ 100 =100%   100/ 100 =100%  las-swlv10-ia-bons-04.as57976.net [137.221.66.23]

                                    0/ 100 =  0%   |

     10   27ms     0/ 100 =  0%     0/ 100 =  0%  137.221.105.2

     

    Trace complete.

    ----------------------------------------------------------------------------------------------

    C:\Users\XXXXX>pathping 24.105.129 -q 10

     

    Tracing route to 24.105.0.129 over a maximum of 30 hops

     

      0  DESKTOP-U78SEJO [192.168.0.2]

      1  10.33.40.1

      2  100.127.77.8

      3  100.120.100.36

      4  68.1.4.252

      5  70.191.61.10

      6  ae1-br01-eqla1.as57976.net [137.221.68.33]

      7  be1-pe02-eqla1.as57976.net [137.221.68.69]

      8  lax-eqla1-ia-bons-03.as57976.net [137.221.66.5]

      9  24.105.30.147

     10     *        *        *

    Computing statistics for 22 seconds...

                Source to Here   This Node/Link

    Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

      0                                           DESKTOP-U78SEJO [192.168.0.2]

                                    0/  10 =  0%   |

      1    8ms     0/  10 =  0%     0/  10 =  0%  10.33.40.1

                                    0/  10 =  0%   |

      2    8ms     0/  10 =  0%     0/  10 =  0%  100.127.77.8

                                    0/  10 =  0%   |

      3   13ms     0/  10 =  0%     0/  10 =  0%  100.120.100.36

                                    0/  10 =  0%   |

      4   24ms     0/  10 =  0%     0/  10 =  0%  68.1.4.252

                                    0/  10 =  0%   |

      5  ---      10/  10 =100%    10/  10 =100%  70.191.61.10

                                    0/  10 =  0%   |

      6   22ms     0/  10 =  0%     0/  10 =  0%  ae1-br01-eqla1.as57976.net [137.221.68.33]

                                    0/  10 =  0%   |

      7   23ms     0/  10 =  0%     0/  10 =  0%  be1-pe02-eqla1.as57976.net [137.221.68.69]

                                   10/  10 =100%   |

      8  ---      10/  10 =100%     0/  10 =  0%  lax-eqla1-ia-bons-03.as57976.net [137.221.66.5]

                                    0/  10 =  0%   |

      9  ---      10/  10 =100%     0/  10 =  0%  24.105.30.147

     

    Trace complete.

    ----------------------------------------------------------------------------------------------

    C:\Users\XXXXX>pathping 24.105.129 -q 150

     

    Tracing route to 24.105.0.129 over a maximum of 30 hops

     

      0  DESKTOP-U78SEJO [192.168.0.2]

      1  10.33.40.1

      2  100.127.77.8

      3  100.120.100.36

      4  68.1.4.252

      5  70.191.61.10

      6  ae1-br01-eqla1.as57976.net [137.221.68.33]

      7  be1-pe02-eqla1.as57976.net [137.221.68.69]

      8  lax-eqla1-ia-bons-03.as57976.net [137.221.66.5]

      9  24.105.30.147

     10     *        *        *

    Computing statistics for 337 seconds...

                Source to Here   This Node/Link

    Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

      0                                           DESKTOP-U78SEJO [192.168.0.2]

                                    0/ 150 =  0%   |

      1    7ms     0/ 150 =  0%     0/ 150 =  0%  10.33.40.1

                                    0/ 150 =  0%   |

      2    8ms     0/ 150 =  0%     0/ 150 =  0%  100.127.77.8

                                    0/ 150 =  0%   |

      3   13ms     0/ 150 =  0%     0/ 150 =  0%  100.120.100.36

                                    0/ 150 =  0%   |

      4   25ms     0/ 150 =  0%     0/ 150 =  0%  68.1.4.252

                                    0/ 150 =  0%   |

      5  ---     150/ 150 =100%   150/ 150 =100%  70.191.61.10

                                    0/ 150 =  0%   |

      6   23ms     0/ 150 =  0%     0/ 150 =  0%  ae1-br01-eqla1.as57976.net [137.221.68.33]

                                    0/ 150 =  0%   |

      7   23ms     0/ 150 =  0%     0/ 150 =  0%  be1-pe02-eqla1.as57976.net [137.221.68.69]

                                  150/ 150 =100%   |

      8  ---     150/ 150 =100%     0/ 150 =  0%  lax-eqla1-ia-bons-03.as57976.net [137.221.66.5]

                                    0/ 150 =  0%   |

      9  ---     150/ 150 =100%     0/ 150 =  0%  24.105.30.147

     

    Trace complete.

    ------------------------------------------------------------------------------------------------

    Microsoft Windows [Version 10.0.17134.228]

    (c) 2018 Microsoft Corporation. All rights reserved.

     

    C:\Users\XXXXX>pathping 137.221.105.2

     

    Tracing route to 137.221.105.2 over a maximum of 30 hops

     

      0  DESKTOP-U78SEJO [192.168.0.2]

      1  10.33.40.1

      2  100.127.77.10

      3  100.120.100.40

      4  68.1.4.252

      5  70.191.61.10

      6  ae1-br01-eqla1.as57976.net [137.221.68.33]

      7  et-0-0-2-br01-swlv10.as57976.net [137.221.65.69]

      8  et-0-0-31-pe02-swlv10.as57976.net [137.221.83.69]

      9  las-swlv10-ia-bons-04.as57976.net [137.221.66.23]

     10  137.221.105.2

     

    Computing statistics for 250 seconds...

                Source to Here   This Node/Link

    Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

      0                                           DESKTOP-U78SEJO [192.168.0.2]

                                    2/ 100 =  2%   |

      1    7ms     2/ 100 =  2%     0/ 100 =  0%  10.33.40.1

                                    0/ 100 =  0%   |

      2    8ms     2/ 100 =  2%     0/ 100 =  0%  100.127.77.10

                                    0/ 100 =  0%   |

      3   11ms     2/ 100 =  2%     0/ 100 =  0%  100.120.100.40

                                    0/ 100 =  0%   |

      4   24ms     2/ 100 =  2%     0/ 100 =  0%  68.1.4.252

                                    0/ 100 =  0%   |

      5  ---     100/ 100 =100%    98/ 100 = 98%  70.191.61.10

                                    0/ 100 =  0%   |

      6   25ms     2/ 100 =  2%     0/ 100 =  0%  ae1-br01-eqla1.as57976.net [137.221.68.33]

                                    1/ 100 =  1%   |

      7   30ms     3/ 100 =  3%     0/ 100 =  0%  et-0-0-2-br01-swlv10.as57976.net [137.221.65.69]

                                    1/ 100 =  1%   |

      8   26ms     4/ 100 =  4%     0/ 100 =  0%  et-0-0-31-pe02-swlv10.as57976.net [137.221.83.69]

                                    0/ 100 =  0%   |

      9  ---     100/ 100 =100%    96/ 100 = 96%  las-swlv10-ia-bons-04.as57976.net [137.221.66.23]

                                    0/ 100 =  0%   |

     10   27ms     4/ 100 =  4%     0/ 100 =  0%  137.221.105.2

     

    Trace complete.

    ----------------------------------------------------------------------------------------------

    C:\Users\XXXXX>pathping 24.105.62.129

     

    Tracing route to 24.105.62.129 over a maximum of 30 hops

     

      0  DESKTOP-U78SEJO [192.168.0.2]

      1  10.33.40.1

      2  100.127.77.10

      3  100.120.100.40

      4  68.1.4.252

      5  70.191.61.10

      6  ae1-br02-eqla1.as57976.net [137.221.68.35]

      7  et-0-0-3-br02-eqch2.as57976.net [137.221.65.5]

      8  be2-pe01-eqch2.as57976.net [137.221.69.71]

      9  chi-eqch2-ia-bons-02.as57976.net [137.221.66.11]

     10  24.105.62.129

     

    Computing statistics for 250 seconds...

                Source to Here   This Node/Link

    Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

      0                                           DESKTOP-U78SEJO [192.168.0.2]

                                    2/ 100 =  2%   |

      1    7ms     4/ 100 =  4%     2/ 100 =  2%  10.33.40.1

                                    0/ 100 =  0%   |

      2    9ms     3/ 100 =  3%     1/ 100 =  1%  100.127.77.10

                                    0/ 100 =  0%   |

      3   11ms     3/ 100 =  3%     1/ 100 =  1%  100.120.100.40

                                    0/ 100 =  0%   |

      4   24ms     2/ 100 =  2%     0/ 100 =  0%  68.1.4.252

                                    0/ 100 =  0%   |

      5  ---     100/ 100 =100%    98/ 100 = 98%  70.191.61.10

                                    0/ 100 =  0%   |

      6   28ms     2/ 100 =  2%     0/ 100 =  0%  ae1-br02-eqla1.as57976.net [137.221.68.35]

                                    0/ 100 =  0%   |

      7   65ms     2/ 100 =  2%     0/ 100 =  0%  et-0-0-3-br02-eqch2.as57976.net [137.221.65.5]

                                    1/ 100 =  1%   |

      8   72ms     3/ 100 =  3%     0/ 100 =  0%  be2-pe01-eqch2.as57976.net [137.221.69.71]

                                    1/ 100 =  1%   |

      9  ---     100/ 100 =100%    96/ 100 = 96%  chi-eqch2-ia-bons-02.as57976.net [137.221.66.11]

                                    0/ 100 =  0%   |

     10   80ms     4/ 100 =  4%     0/ 100 =  0%  24.105.62.129

     

    Trace complete.

    I also have a lot more if you want them.

  • No I have not scheduled anything. I tried showing some additional pathpings where there is 0 packet loss at hop 0 with 100% packet loss farther down the line but apparently that was considered spamming or abuse.

    I have plenty more if you want to see them.