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packet loss on fortnite

i am on the west servers of fortnite and have been getting packet loss of 1%-4% while in game, usually only last but 2 seconds but when it happens consistently it becomes an annoying problem that makes the game not enjoyable. I have done a ping plotter test to see where im losing my packets and the issue seems to be from an IP in florida, i've called cox and they said once it leaves their network after the 4th or 5th hop it's out of their hands. Just want to validate that statement as many here have also had my same issues. Also i've had a new panoramic TG1682 put in, all lines at my house tested and working fine, new line ran from house to pole and issue still here.