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Horrible speeds after docsys 3.1 update

Ever since my downstream channel was moved from docsys 3.0 to 3.1 my speeds refuse to go over 250mbps down. I have the 300/30 package and would average over 400bps down.  Using the arris docsys 3.1 modem

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  • Have you tried a factory reset? Most modems will have a hole/button on the back you can push with a toothpick/paperclip to factory reset the modem. This clears the configuration file, which holds the memory of what downstream channels the modem should use. After the factory reset, you will often have to power cycle your router. If a factory reset doesn't fix the issue, perhaps a moderator here can re-provision your modem. 

    What model modem do you have BTW?

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