Read the forum guidelines
I keep a Cox email account open to monitor alerts via my iPhone X and iPad Pro2 but not in Outlook on my pcs.
Lately, I have been inclined to close that email account because for several weeks I am flooded with SPAM.
Is there a fix for this by Cox or a solution that I missed?
This is getting RIDICULOUS Cox, come on. Just this morning I have been hammered by 3-5 per hour spam messages. And not matter how many times I go into Webmail to mark as Spam, a new one comes back almost identical, breaking thru. I had been told by a Supervisor you're moving to an entirely new system. When is this happening and what TOOLS are you going to give US your CUSTOMERS to stop this ridiculous volume of spam? Many of us have email on our desktop and devices all day and this interrupts our work day with incredible volumes of spam. Some of the titles alone should cause Cox to block them as spam, yet they just fly on thru, over and over. READ all your customers' complaints and DO SOMETHING PLEASE! Last suggn via Twitter support was "just unsubscribe to the emails" really? Come on, find us a solution!
Is there any update to your "known issue"? I'm not seeing any sort of improvement.
Lisa, can you tell us anything about what they are doing? Like what is the work load? Why is this taking time? Isn't it as easy as stopping people from emailing fake addresses? IMO this should be a 1-3 hour fix..not 1-3 months.
LisaH, Since you are unable to provide those answers, would it not be better customer service to find someone to provide these answers for us paying customers? I worked in customer service for many years, and your response would have raised red flags all over the place to not provide the service customers are paying to receive. I hope you can sense what it's like to be a concerned customer of what used to be a company that provided EXCELLENT customer service. Thank you for referring this request to higher management. (Chase)
"I don't know" is always a acceptable answer, as long as it is followed with "let me find out". Atleast that is how I rolled when I worked for Cox. Are you a buck passer Lisa?
I was REALLY hoping by my request, we paying customers would have received another response within the 8 days since I wrote: "Thank you for referring this request to higher management." (Chase)
...And now over a month later and still no response from management as requested to LisaH and no improvement regarding spam, either. This is very bad customer service to put it very mildly. (Chase)