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Cox Bundle Visa Prepaid Rebate Card

I submitted the prepaid visa rebate form in Sep 2017, and it's been 7 months and I still haven't received it.  I called a couple of times and as usual was given the runaround.

I was told I have fulfilled all the requirements and that my request was escalated.  Is anyone experiencing similar issue and have not received your prepaid card?  Is this a scam?  Does Cox have any intention to fulfill its end of the bargain?

Any thoughts would be appreciated.

  • Never used got one myself, but I heard others had problems getting their's. Something about a 3rd party that handles them and communication problems between them and Cox. Your best bet is to call and ask for Billing and I think there is a research form they fill out that goes to some group that has contact with the Visa group. Be prepared if this posts get's lock, as this isn't a technical issue, but good luck.

  • Hello WMart678, I am terribly sorry to hear of the delay with your rebate. I would be glad to look into the progress of the escalation. Please send an email to cox.help@cox.com with your full name, the service address and the tracking number if available. I look forward to hearing from you. Latitia Cox Support Forum Moderator