sooo many channels from today thru 2 weeks from now the guide/tv listings have LA/PEG in the description, never saw this before, what does it mean why no description, supposedly cox just updated/upgraded our area and now this ????

Hi Everyone, we are investigating the issue with multiple Contour Guide channels displaying LA/PEG. The issue seems to be impacting every Cox market. I'm sorry for the confusion and inconvenience this has caused this morning! Our video teams are working to resolve this issue as quickly as possible. -Becky, Cox Support Forums Moderator

Yes! Woke up to the same problem. Wanted to hear all about the Las Vegas Golden Knights Stanley cup celebrations and all local news stations are down. Cox has had a lot of issues lately with outages and now news stations being down again. This has happened before.

Same here, basically all the local channels have disappeared and show LA/PEG. I reset the box and it didn’t help (Las Vegas, NV)

Hi Everyone, I wanted to provide a quick update. Our video teams have confirmed that all of the following issues are related: Local channels in the Guide display LA/PEG XRE-03114 error is displayed on screen Local channels are missing or displaying green screen when viewed through the Contour App and WatchTV.cox.com Thanks again for your patience as we get these issues resolved for you today. -Becky, Cox Support Forums Moderator

So the question is are we getting a refund for service not provided?

Update. Couldn't reset my boxes with the Cox app, but after the channels returned I and could view but not DVR them, I unplugged each of them and I can see and record the broadcast channels that had the LA/PEG on them earlier today. Wish Cox would tell us what went wrong.

on contour under guide/tv listings why is there in soooo many channels it says LA/PEG in the description what does this mean never saw this before?

29 Replies

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Becky
Moderator
11 months ago
Hi Everyone, we are investigating the issue with multiple Contour Guide channels displaying LA/PEG. The issue seems to be impacting every Cox market. I'm sorry for the confusion and inconvenience this has caused this morning! Our video teams are working to resolve this issue as quickly as possible. -Becky, Cox Support Forums Moderator
- JAF
  New Contributor
  11 months ago
  Thanks for the update. Do you have an estimate of how long this will take.
- Jenjengus63
  New Contributor
  11 months ago
  This is just ridiculous. For the amount of money we pay you every month, the outages happen every week- NO EXAGGERATION! All of our local and done cable channels are doing this in the Wichita area. Time to look for something else I think.
NativeBorn
New Contributor
11 months ago
Yes! Woke up to the same problem. Wanted to hear all about the Las Vegas Golden Knights Stanley cup celebrations and all local news stations are down. Cox has had a lot of issues lately with outages and now news stations being down again. This has happened before.
- Jenjengus63
  New Contributor
  11 months ago
  Same here in Kansas. It’s really getting old. But make that cable pmt and DONT BE LATE!!!
skelebunny13
New Contributor
11 months ago
Same here, basically all the local channels have disappeared and show LA/PEG. I reset the box and it didn’t help (Las Vegas, NV)
- Trump_2024
  New Contributor
  11 months ago
  Same, did a system refresh no help. (Arizona)
Becky
Moderator
11 months ago
Hi Everyone, I wanted to provide a quick update. Our video teams have confirmed that all of the following issues are related:

Local channels in the Guide display LA/PEG

XRE-03114 error is displayed on screen

Local channels are missing or displaying green screen when viewed through the Contour App and WatchTV.cox.com

Thanks again for your patience as we get these issues resolved for you today. -Becky, Cox Support Forums Moderator
- mrios6
  New Contributor
  11 months ago
  So the question is are we getting a refund for service not provided?
  - Darkatt
    Valued Contributor III
    11 months ago
    If they are down for 9 hrs, would you like to know how much of your CABLE bill will be refunded? If your cable bill itself is 180$ a month, (I know a bit of an exaggeration), and Cox provides lets say a 12 hour credit, you get a whopping 3$. I agree you are due a credit, but you will need to wait till the outage is completed and everything back up, before they can credit you the actual time you were out. I use an antenna myself.
- JAF
  New Contributor
  11 months ago
  Thanks for update
- lewfer53
  New Contributor II
  11 months ago
  Channels are back and viewable, but won't allow recording. Claims a subscription to the channel is needed in order to record. These are all local broadcast channels.
  - lewfer53
    New Contributor II
    11 months ago
    Update. Couldn't reset my boxes with the Cox app, but after the channels returned I and could view but not DVR them, I unplugged each of them and I can see and record the broadcast channels that had the LA/PEG on them earlier today. Wish Cox would tell us what went wrong.
Bmckeown
New Contributor
11 months ago
I am having the same issue. Just started today
- Zzonie
  New Contributor
  11 months ago
  Here, also.
WiderMouthOpen
Esteemed Contributor
11 months ago
Have any of you tried resetting the box? If so, any effect? Wonder if a bad guide push went out to the boxes after an upgrade.
Jim_in_OKC
New Contributor
11 months ago
Same issue here in OKC. What's up COX? Resetting my contour box had no effect on the TV Guide issue.
CurtB
Valued Contributor III
11 months ago
No problem with Cox TV (Contour 1) listings . It's a Contour (Contour 2) thing.
Bruce
Honored Contributor III
11 months ago
I think the key word is "local" which may point to OTA.

This appeared to have occurred with an HDHomeRun tuner.

If you search "la/peg" silicondust you'll see the result; however, it's just a cached result.
JAF
New Contributor
11 months ago
Same here in Phoenix area. Lots of LA/PEG showing up