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DanTheMan's avatar
DanTheMan
New Contributor
5 months ago
Solved

Need Wi-Fi for Cabled TV?

A relative had a very simple Cox setup: one cabled TV plus a basic modem for internet and phone.  We wanted to add a TV cable box in another room.  Got one from the Cox store and followed the basic p...
  • DanTheMan's avatar
    DanTheMan
    5 months ago

    Thanks for the replies.  Using the help email address provided (where is this on the Cox site?), Cox reps explained that "some" boxes require Panoramic Wi-Fi so as to support MoCA and IPTV capabilities.  These basically turn your coax connections into an ethernet, albeit with an adapter. 

    So you need Wi-Fi to control your cabled connections.  Crazy.

    That said, I didn't need one of "those" boxes - just a basic one with a coax signal in and HDMI out to a TV.   Apparently the other box in the house was one such, but Cox just couldn't find another one even the box was "hard wired" for cable.

    Geez.

ColleenD's avatar
ColleenD
Moderator
5 months ago

Hi, DanTheMan 

Darkatt is correct in that if the new box is wired, a Panoramic Wifi Modem is not necessary, but the outlet would need to have signal. Also, if the new box is a Contour box and the old box isn't, they wouldn't be compatible. I tried to look up your account with the ID you sign into forums with but wasn't able to locate your cable account. I'd be happy to look into this for you and explain. Please email cox.help@cox.com with your full name, complete street address, description of what's going on and a link to this post.