Forum Discussion

sirrory's avatar
sirrory
New Contributor
7 years ago

Has anyone even been able to get a phone upgrade because I give up.

Like many people on this forum I have received the letters telling me I have to update my phone otherwise my service will be cut off.  Even though I prefer to keep my current phone setup I relucta...
StephanieA's avatar
StephanieA
Former Moderator
7 years ago
Hi sirrory,

I'm truly sorry to hear about your experience. This is definitely not what we want for our valued customers. Let me get this resolved once and for all. Please email us with the account details and a link to this post to cox.help@cox.com. I apologize for any inconvenience this has caused.