Forum Discussion

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
9 months ago
Solved

Welcome thread gone?

I have noticed the welcome threads with methods of contacting the moderators here (including the email cox.help@cox.com) are gone. Is this a mistake/glitch or done on purpose?
  • TiffanyR's avatar
    TiffanyR
    9 months ago

    Hello WiderMouthOpen and DRVEGAS, 

    Thank you for bringing this to our attention. The Welcome pages have been returned to the top of the Forums. 

    Tiffany R. 

    Cox Support Forum Moderator

TiffanyR's avatar
TiffanyR
Moderator
9 months ago

Hello WiderMouthOpen and DRVEGAS, 

Thank you for bringing this to our attention. The Welcome pages have been returned to the top of the Forums. 

Tiffany R. 

Cox Support Forum Moderator

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    9 months ago

    You are great! Thank you for such a quick response. 

    Just curious about the way Heather worded something though. She made it seem like some other group besides the Social Media Team had to be escalated to for moderators. Is this true or just a mistake in wording? Just want to know where to go when looking for a mod. Thanks.

    • DRVEGAS's avatar
      DRVEGAS
      Valued Contributor
      9 months ago

      Should it show up on the forum home as well?

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        9 months ago

        No. It never did. The "Forum Home" is a collection of all sections of the forum, not it's own forum. That is why you can't join it.

    • Becky's avatar
      Becky
      Moderator
      9 months ago
      Hi WMO, yes, this was a wording mistake. My team moderates these Forums. Heather was referring to the platform hosts, I believe. I'm glad we were able to get this resolved quickly! -Becky, Cox Support Forums Moderator