Forum Discussion
Becky
Moderator
Hi Jonathonjoseph, the tech who completed your service call earlier today submitted a maintenance ticket on your behalf. I’ll keep an eye on it and let you know once maintenance has closed ticket. -Becky, Cox Support Forums Moderator
jonathonjoseph
6 years agoContributor
What are the chances of getting that completed today? We got plenty of daylight left and service has been impacted for every customer on my street since I am first node in the chain and all other houses tie into me (this was confirmed by the tech). So we have 20+ customers impacted for 4 weeks now with bad service quality. I believe that would warrant an expedite of repairs.
- Becky6 years agoModeratorHi Jonathonjoseph, a member of our executive escalations team has expedited the issue on your behalf. Also, our maintenance teams work 24/7. -Becky, Cox Support Forums Moderator
Related Content
- 4 months agosueoca
- 2 months agoSusanGordy
- 7 months agoSusannaM06
- 2 years agostarman
- 4 years agodecipher