Forum Discussion

tajkkj's avatar
tajkkj
New Contributor III
2 years ago

Your account is locked for safety-- and again and again...

This is really getting irritating. Over the last 9 or so months, I've occasionally gotten an e-mail from Cox with the subject "Your account is locked for safety", and the text states it's because "se...
tajkkj's avatar
tajkkj
New Contributor III

This just happened again today! Totally ridiculous. Cox is so lame not to be able to solve this. Every other company I deal with does not have this issue.

tajkkj's avatar
tajkkj
New Contributor III
2 years ago

Now this is really weird. I got one of these notes at 1:17PM MST today. So far however, the account doesn't seem to be locked. I can use my e-mail client to retrieve and send messages. I'm looking up to see if the sword of Damocles is waiting to drop. Sigh.

  • TiffanyR's avatar
    TiffanyR
    Moderator
    2 years ago
    Hello Tajkkj,

    I am sorry that you continue to have this issue and that your email keeps being locked. I can imagine how frustrating this would be, especially since it has happened multiple times. I recommend changing your password to one that has never been used, setting up 2-factor authentication, and running checks for viruses/malware on all devices that you use to check your email or log into the Cox website. If you continue having trouble, can you email us at cox.help@cox.com with your name, address, and a link to this thread?

    Tiffany R.
    Cox Support Forum Moderator
    • Glenee's avatar
      Glenee
      Contributor II
      2 years ago

      Hey Tiffany,

      I am just running the McAfee version that I get to use from being a Cox Customer. Is that enough or do we need more ?

      • TiffanyR's avatar
        TiffanyR
        Moderator
        2 years ago
        Hello Glenee,

        That should be enough. There are many security software out there and our Cox Security Suite powered by McAfee offers both virus and malware scans combined. It is important to keep it and your computer system updated as well since zero-day viruses come out daily. Meaning that there are people out there creating new viruses to reak havoc all the time and by keeping everything updated, it will have a better chance of recognizing those viruses and helping you to get them removed.

        Tiffany R.
        Cox Support Forum Moderator