this morning all of my email accounts cannot be accessed by outlook. don't bother telling me it's my computer, it's not, this keeps happening a couple of times a week. after a while it starts working again. the error messages vary. sometimes it reports my usernames or passwords are wrong (they are not) sometimes it reports the accounts are not available. sometimes it reports the server is unavailable. all my other non cox accounts work fine in outlook. I have tried calling in but tier I support is always clueless about this stuff. IF I force this to get escalated to Tier II they (tier II) always tell me something is down. why can they not tell Tier I support about outages? They really need a status page you can go to and find out if there are problems. since email is down I won't get notices of respones to this post.

Hi HappyNess. The issue with emails not working with 3rd party email clients has been resolved. - Lisa, Cox Support Forums Moderator

Here is the error over here on 4 accounts... I think this is a system wide error as I have confirmation from an associate in Moreno Valley having the same issue.

I'm having the same issue. I have tried to my windows computer (thunderbird), and on a mobile phone (both on wifi and on cellular networks). I have tried both imap and pop and every combination of settings. Cox email is ****ed at the moment.Webmail does seem to work though.

Same issue here. Many ISP post system status to make users aware but not Cox. They don't even tell their tech support when there is a system issue.

Same here. Mail app on iphone error - 'pop.cox.net' - not responding. Windows 10 Mail - 'error 0x80072746' . Webmail seems to work however. Phoned the support line - 'high call volumes, call back later'. Phoenix area Frustrating to say the least !!!

Same here. trying to connect from Mail on my iMac. "unable to verify account name or password". webmail works with the same account name and password

email is down AGAIN! | Cox Community

25 Replies

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eminiR2k
Contributor
4 years ago
Here is the error over here on 4 accounts... I think this is a system wide error as I have confirmation from an associate in Moreno Valley having the same issue.
- benbullard79
  New Contributor III
  4 years ago
  I'm getting the same error in Thunderbird.
  - nhk
    New Contributor
    4 years ago
    we're also having issues trying to access cox mail via our Galaxy (Android) cell phones. Although we can still log into cox webmail.
patrick-gaule
New Contributor
4 years ago
I'm having the same issue. I have tried to my windows computer (thunderbird), and on a mobile phone (both on wifi and on cellular networks). I have tried both imap and pop and every combination of settings. Cox email is ****ed at the moment.

Webmail does seem to work though.
- duhmel123
  New Contributor III
  4 years ago
  Same issue here. Many ISP post system status to make users aware but not Cox. They don't even tell their tech support when there is a system issue.
dirtdog87
New Contributor
4 years ago
Same here. Mail app on iphone error - 'pop.cox.net' - not responding. Windows 10 Mail - 'error 0x80072746' . Webmail seems to work however. Phoned the support line - 'high call volumes, call back later'. Phoenix area

Frustrating to say the least !!!
carrieschneider
New Contributor
4 years ago
Same here. trying to connect from Mail on my iMac. "unable to verify account name or password". webmail works with the same account name and password
- HappyNess
  New Contributor
  4 years ago
  Exact same problem. Working on my Samsung, working on webmail, not working on my Mac. Texted support and they replied: "I will look into this for you." Then? Bubkis.
  - LisaH
    Moderator
    4 years ago
    Hi HappyNess. The issue with emails not working with 3rd party email clients has been resolved. - Lisa, Cox Support Forums Moderator
- TomR
  New Contributor
  4 years ago
  Same issue exactly. I can receive but not send.
  - Allan
    Moderator
    4 years ago
    Hello TomR, If you're still encountering client access issues it may be necessary to go into your program's accounts settings and re-enter your credentials. -Allan, Cox Support Forums Moderator.
Lo_Lo
New Contributor
4 years ago
I'm having the same issue. This seems to be a weekly problem. I'm this close to changing internet providers.
Quinten
New Contributor
4 years ago
It does seem to be happening more often lately... Usually about once a month or so but usually resolves in an hour or less. Using POP and outlook, thought about trying IMAP but doesn't seem to be any better.
nhk
New Contributor
4 years ago
We are having the exact same problem... MS Outlook was working fine this morning. But now it keeps giving us an error message stating that "the cox server pop.cox.net keeps dropping the connection."
alamosimp
New Contributor
4 years ago
Same issue here in Kansas. Not a happy camper.
benbullard79
New Contributor III
4 years ago
You can tell Cox is having a problem with e-mail right now. I was literally going to access online chat and the chat link disappeared from the screen! No chat right now here.
- alamosimp
  New Contributor
  4 years ago
  I don't even get the chat link. Frustrating when you feel like you can do nothing about it.
Quinten
New Contributor
4 years ago
Email seems to be working now...