Forum Discussion
I think it would help if you communicated with your neighbors through Facebook or Nextdoor or even in person. See if they are having the same problems. If so, then that saves you from having to troubleshoot your wiring. If not, can you explain how the coaxial gets from the street to the room the modem is in? Does your apartment have a room where all the coaxial come together?
there is a junction box attached to the apartment building where all the connections go. its cox equipment. the techs who come out just swap you to another port on it or something and tell you they fixed it. but im very much in the know that its just them being deceptive and not wanting to spend money to replace aged equipment. ive had techs come out here admit to a) some techs just lie b) some techs are too lazy to even look c) something is broken and nothing will get done about it so just accept it
- WiderMouthOpen9 months agoEsteemed Contributor
Have the technicians been contractors or inhouse technicians? Usually you can tell by the way they dress and the truck that they drive. Either way, sounds like you might need to file an informal FCC complaint to get someone out there to look at the junction box. Try to have other people in the apartment complex file a complaint too. The more attention you bring to the matter, the faster it will get fixed. The frustrating part is there doesn't seem to be anything obviously wrong with your signal levels.
- AnonymousCompla9 months agoNew Contributor II
its been going on for years man, years. its a joke.
- WiderMouthOpen9 months agoEsteemed Contributor
I understand it been going on for a long time. You need to take additional steps. File a FCC complaint. You have to force Cox's hand with these things.