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CuriousJ's avatar
CuriousJ
Contributor
5 months ago
Solved

Netgear modem/router combo questions

Netgear Nighthawk C78000 to be specific. Purchased June 2021 and suddenly won’t keep a steady internet connection. It keeps cutting in and out. Unplugging sometimes helps but not always. Cox says eve...
  • CuriousJ's avatar
    CuriousJ
    5 months ago

    I appreciate your help. The tech advised that a malfunctioning amplifier was causing the problem. It was removed, along with the splitter, we tested all Cox boxes (my Cable TV was out as well) and everything seems to be working. Fingers crossed I won’t need new equipment for a while at least. Thanks again. 

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor

Can you post your signal levels? See page 22 of manual on instructions.

CuriousJ's avatar
CuriousJ
Contributor
5 months ago

Thanks for attaching the instruction link, I would not have had a clue!

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    5 months ago

    You figured out how to attach a picture which is good, but it's the wrong screenshot. The instructions say Basic > Cable Connection. You are on the advanced tab.

    • CuriousJ's avatar
      CuriousJ
      Contributor
      5 months ago

      Sorry, I was on p. 24. 🤪

       

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        5 months ago

        Your signal levels are low. Should be between -5 and +5db. What are they without the splitter? Also what kind of splitter?