Lots of Jitter, Tons of Packet Loss
Hey there! I have been having severe packet loss and lag in games lately and noticed my ping spiking quite a bit. I contacted Cox, and I was told everything looked fine on my end and the node in my n...
Forum Discussion
Hi Danpozos. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us via email at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
Lisa I have been on this same exact issue for 3 weeks+ now and the same problems have existed where I am for 2 months. I can't even get throughon the phone any more because they say they "noticed issues in my neighborhood" and send me in a loop. The problems absolutely exist, sending a tech once to confirm it may be fine, but when they confirm the packet loss and node issues at the tap (20-60% in my case, TWICE in 2 weeks) then anyone with a brain knows it's not an issue for the tech to come and fix at the house.
Seriously people, these problems suddenly started like 2 months ago and all cox can do is give excuses about "an increase in traffic in your neighborhood." They have clearly oversold and over subscribed nodes. I suggest you cancel and get on with your life. Slower but more consistent and efficient connection is better than this nonsense we've been seeing with no reasonable explanation or projected date of correction.
- @Smtips, I recommend sending us an email with your full name, address, and a brief description of the concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
