Forum Discussion
Becky
Moderator
Hi Oldezio, the field tech noted several metrics at the tap outside of our preferred specifications and submitted a maintenance ticket to get these issues resolved. I'll let you know when the maintenance ticket has been closed. Hopefully, you'll be able to see an improvement in speed and overall connectivity once the tap is brought up to spec. -Becky, Cox Support Forums Moderator
oldezio
6 years agoNew Contributor
Yes, thank you. The tech was very helpful and made sure I knew what he found out. Hopefully this does the trick. Thanks again.
- Allan6 years agoModeratorHello Oldezio. You are most welcome. Please let us know if you continue to experience issues with the service. -Allan, Cox Support Forums Moderator
- oldezio6 years agoNew Contributor
Well tech worked on the tap Friday and Saturday. Seemed ok for a couple days, but the same fault appeared this evening. The phone tech could confirm something was wrong but was not able to pinpoint anything. Another tech is coming in tomorrow morning. We'll see what this tech finds.
- ChrisL6 years agoFormer Moderator@Oldezio
Looking at the modem from this end it does still appear to be reporting poor levels on some channels again. We may need to see about having a technician come back out to take another look. Email us at cox.help@cox.com for further assistance getting this setup.
-Chris
- Becky6 years agoModeratorHi Oldezio, I wanted to let you know that the maintenance ticket was investigated and closed on Saturday. How have your upload speeds been over the last two days? -Becky, Cox Support Forums Moderator
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