Forum Discussion

Rockwood's avatar
Rockwood
New Contributor
5 years ago

Horror Story of COX Internet Services. 5 days of loss of pay, hours of follow-up and yet not connected

Let me narrate my ordeal using Cox Internet Services. It all started nice, like a new relationship. We move to CT from NJ and rented an apt. We found COX was the internet service provided and went on...
BrianM's avatar
BrianM
Moderator
It looks like the main drop/line coming to your apartment is what needs to be replaced and our technicians have been having trouble accessing the other units that it goes through in order to replace it. One of our field supervisors has noted that they will be out tomorrow with the assistance of the property maintenance department to get access to everything and replace the line.

Brian
Cox Support Forum Moderator
Rockwood's avatar
Rockwood
New Contributor
5 years ago

Your technicians are lying. No one tried accessing the other units. I was there and I wanted to help by asking the other unit's tenants. He was not willing to wait for it. Yes, I did have a technician call us about the appointment.