Help me get help from Cox
We have had terrible internet for 7 weeks after a prolonged outage. Paying for 500 Mbps but have inconsistent speeds (15-500), high ping and frequent disconnects. Both wired and wireless devices have...
Forum Discussion
Don't worry you are not alone. When helped the only thing I seem to get is everything looks fine. Upgrade to help with speeds but just end up paying more for the same terrible service. Tech visit also see no issues. Told to change modems to what cox offers for better support. If anything speeds have been worse and now I'm paying more for the modem. Currently only getting 1% of the speed I pay for. I Call for assistance and all that is done is modem reset then ends with an offer that "expires" if I don't accept. Offer requires me to pay 30 dollars more a month. I asked for a discount for the service and what I got was the offer. So I doubt you will get what you need. It might get better for a little while but It always comes back
I've wondered about upgrading to a faster plan when speeds are less than expected. It sounds like you upgraded and still aren't getting speeds indicated for the plan you have. But, did upgrading your plan improve your speed from what it was before the upgrade or did it remain basically the same? I'm wondering how Cox allocates available bandwidth.
A. Does Cox pro-rate available bandwidth based upon a percentage of each person's plan? Or, B. Does Cox try to give everyone the full speed intended for their respective plan?
If it's option A, then upgrading to a faster plan should result in some incremental increase in speed, albeit not to what the plan indicates. If it's option B, an upgrade to a new plan wouldn't improve performance since Cox was already unable to provide the lower plan's expected speed. An upgraded plan would just produce the same result as before at a higher cost.
