Forum Discussion
Actually it wasn't the tech who said this. It was the support center office who he was on the phone with the entire time. I asked to speak directly to the phone tech because I didn't believe it either. The onsite tech reluctantly allowed me to speak to him and the home office tech specifically stated that customer bought modems will not be updated by COX and its up to the customer to update their firmware. As far as I know that's not even possible and I thought it was pretty crappy considering it was COX's system updates that screwed up my Gigablast speeds!
Hopefully Motorola will talk some sense into COX engineering and they will push the update to my modem and that will fix my recent slow speeds. I am also currently on the older Software Version 8600-6.1.1.19
All I know is that if this truly is COX's official policy to screw anyone not using their equipment then I think I will finally have to leave them for someone else after being with them for 20 years when they were @Home!!
I can confirm that I am having this same issue, also on an MB8600. Speeds are topping out between 300-350 Mbps whereas before I would be able to get to a little bit above 900 Mbps. However, I am still on the 8600-6.1.1.19 software version (though based on your previous comment, it doesn't seem to make a difference). 😞
As a side note, I noticed that even when things were fine, enabling IPv6 in my router would degrade top speeds (down to the 300s, I think it was?), whereas going with strictly IPv4 would result in normal tests ranging between 700-900.
- seper8tor6 years agoNew Contributor II
Thanks for your report. Cox forum support...are you there? Can you give us an update to this issue?
- ChrisL6 years agoFormer Moderator@Steelbender
Should you continue to experience issues it may be time to have a technician come out to troubleshoot further.
-Chris