Forum Discussion
By the way here is link to some good reference on their error codes
- BigDog74 years agoNew Contributor
Thanks for the info. Cox is the only ISP that is complaining. My wife does send some group emails, but never more than 15 recipients. We can send emails to many other domains without the issue. It should be simple for Cox to review the emails from our server and if they don't see anything nefarious then whitelist the server.
You mentioned a 40 recipient rule - does Cox have a page detailing this and other requirements in enough detail that I can send to Siteground support? It would be best to have a tech from each company talk directly.
- chiefkibitzer4 years agoNew Contributor II
OMG. I have been dealing with EXACT nightmare for a month and half and still no resolution. Siteground blames Cox and vice versa. Siteground claims they are requesting to be delisted from Cox and Cox won't respond. When I call Cox they just escalate the support to a higher tier and promise a call back which never happens. I am beyond frustrated. Cox is a local company and all the email addresses on my server (dozen domains) correspond with people who use Cox cause they're local. And of course now all the Siteground emails are being blocked or delayed by Cox. Occasionally 1 or 2 will go through but even that's rare. PLEASE, if anyone gets a resolution to this please post.
- CrystalS4 years agoFormer ModeratorHello.
The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S. Cox Support Forum Moderator