Bandsstewart,
I apologize that we missed the calling window. I suggest emailing our team and we can call you back. We moderate the forums, however, it is not monitored in real time as the purpose of the forums is to allow customers to help each other. Please email cox.help@cox.com with the link to this post and your account details when you are ready to be contacted. Our email inbox is monitored in real time and you will get a response faster. I apologize for any inconvenience this has caused.
StephanieA
Forum Support Moderator