hi can you run a packet loss test again, I think I am getting it again
You're being lied to. There is more than likely no packet loss to your modem. The issue is a packet reordering issue which epic actually addressed specifically for cox users. Unfortunately the fix doesn't always work. During high traffic hours youre going to see horrible amounts of packet loss to fortnite. Here is what's going on - https://forums.cox.com/forum_home/internet_forum/f/internet-forum/23561/to-everyone-experiencing-packet-loss-horrible-lag-on-fortnite-as-of-this-past-week
