QUESTIONABLE ACTIVITY IN MY ACCOUNT

Hi MsEva.P, I'm sorry for all the password difficulties you've experienced of late. Because you rent a modem from Cox, you have total control of the password for your home network via My WiFi. (Learn more about managing your in-home network at www.cox.com/.../managing-your-in-home-network-with-my-wifi.html.) Whenever the password of a Cox user ID is changed, an alert email is sent to your Primary Cox user ID to let you know. We also send email alerts when any of your Cox.com Account Preferences are changed. On January 9, 2018, someone logged in with your Primary User ID/email and changed the account password. A Cox representative changed the password at your request on 1/11/19. On 1/12/19, the password was again changed by someone logged in with your user ID. Other than password changes, the last time your email address was modified was on 11/28/2017. How do you access your Cox email? Do you log in to Cox.com, or do you use an email client like Outlook, Mac Mail, or Windows Live Mail? There are multiple reasons that the Cox.com Online Chat button may not work on your device. Installed security software, device settings, internet browser settings, and firewall settings can all impact the Chat feature. Please ensure that third-party cookies and JavaScript are enabled through the Settings menu of your mobile devices, and through the settings of your internet browser. After making changes to device settings or browser settings, close the browser completely before attempting to log into Cox.com. Are you then able to access your Cox.com account preferences? You can update your Cox account Privacy settings at www.cox.com/privacyrequest. If you have further questions about account privacy or you are unable to access your Cox.com online account, please email my team at cox.help@cox.com. -Becky, Cox Support Forums Moderator