I had a escalation technician come out last Wednesday the 6th. He immediately found the problem and demonstrated it to me. If he just tapped his screwdriver on it, the signal levels would fluctuate wildly. Told me the tap would need to be replaced and he would put in a work order, and it should be done over the weekend.
Well that work order never happened, and another technician came out on the 11th, and said "signal levels are fine, nothing is wrong." So now Cox won't fix the problem and I'm left extremely frustrated. Is it common for Cox to just ignore your technicians and refuse to replace your broken equipment?