Modem Upgrade Blunders
I own my Modem today. Cox keeps sending me emails for a free upgrade. When I log in to get it, it shows $10.99 a month. Another reason to hate Cox.
Forum Discussion
That would be the price if you decided to rent a panoramic modem from us. If you received information about a free swap, then it shouldn't cost you anything. We may need to manually put in a swap for you if the website isn't triggering this for some reason. You can either call into support or reach our team at cox.help@cox.com by email. Please provide a link to this thread, your name and your service address if you contact us by email.
Brian
Cox Support Forum Moderator
Brian
Cox Support Forum Moderator
Had the same problem. Repeated offers received for no charge modem upgrade, then couldn't make it happen on-line (just the $10.99/month offer mentioned above). Called in for assistance and was told I would have to upgrade my plan (at additional cost) in order to get the "free" modem upgrade.
A pretty slimy 'upsell' effort I think. Sad
