Internet connection drops each hour
I am in Orange Countty, CA I continue to experience recurring packet loss for about a minute each hour. These outages disrupt calls, VPN connections, and temporarily make the internet unusable for ...
Forum Discussion
We have the same issue and we live in the OC.
Did Cox open and level 2 or solve you problem?
No, I have not yet taken the time to jump through the Level 1 hoops required to get a Level 2 ticket open. I am still having the problem.
Hi, there. I'm so sorry for the issues with your connection and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We can look at the individual channels for you here and assist. - ChrisJ - Cox Support Forums Moderator
Thank you! I will do so.
I sent an email as you suggested: thank you. The reply I received indicated that they saw nothing unusual on my connection but that they could schedule a technician visit.
The strange part is that the hourly packet loss stopped at about the time they sent their email. I wonder what they did to fix this? (I made no changes on my side.)
