intermittent dropouts
I continute to have this problem. I have new modem and router. Technician replaced wire from pole to house. No splitters or anything. Just hooked straight to modem. Techs have been to house twice. I ...
Forum Discussion
You mentioned that wire was replaced from the pole to the house. You should insist on having a Cox in-house technician test their equipment at the pole. It could be a faulty tap.
I'll ask the tech about that.
If you don't specifically request an in-house Cox technician, you could get a contract technician who doesn't have the proper equipment for testing and may not even have a ladder.
I had a scheduled tech service call today to troubleshoot the severe TV picture and audio issues I've been experiencing. I had specifically requested a Cox in-house tech because I suspected the problem was at the tap and I wanted to ensure the tech would have the proper testing equipment and a long ladder. But, instead, Cox sent a contract tech who arrived 20 minutes early and only had a six foot ladder. After calling around, he got another contract tech to bring him a long ladder. After climbing up and testing the tap with his equipment, he determined that the issue does appear to be a faulty tap.
Now, I have to wait 3-7 days for a Cox line tech to verify the information provided by the contract tech and then make the actual repair. So, although I've been told you can always ask for a Cox in-house tech, you rarely get one. In the meantime, my TV currently has no picture or audio for the channel I was just watching.
