So im currently at a loss of what is wrong with my line i have no splitters on the line up until the drop and even tested with the drop i get the same signal issues and poor speeds I had a tech out here about a month ago and he deemed it to be the drop coming into the house and that he would put out a work order for it but since then the drop has not been replaced nor a temp line put in. my modem constantly drops connection every 2 hours my online gaming experience is horrible. I need this fixed because its literally bringing me to the edge
In case it matters heres my signals and modem logs. or maybe a cox support can mainline this drop install thnx
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR / MER |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
QAM256 |
3 |
795000000 Hz |
5.7 dBmV |
39.5 dB |
974987632 |
90965 |
242783 |
| 2 |
Locked |
QAM256 |
1 |
783000000 Hz |
5.6 dBmV |
39.2 dB |
973979620 |
70851 |
92316 |
| 3 |
Locked |
QAM256 |
2 |
789000000 Hz |
5.6 dBmV |
38.8 dB |
973908577 |
77528 |
167040 |
| 4 |
Locked |
QAM256 |
4 |
801000000 Hz |
5.6 dBmV |
37.9 dB |
973765292 |
100447 |
292855 |
| 5 |
Locked |
QAM256 |
9 |
831000000 Hz |
5.6 dBmV |
39.7 dB |
973977113 |
68909 |
123784 |
| 6 |
Locked |
QAM256 |
10 |
837000000 Hz |
5.9 dBmV |
40.7 dB |
974072398 |
65908 |
42309 |
| 7 |
Locked |
QAM256 |
11 |
843000000 Hz |
5.9 dBmV |
40.8 dB |
974136401 |
36209 |
15479 |
| 8 |
Locked |
QAM256 |
12 |
849000000 Hz |
5.9 dBmV |
40.6 dB |
974292967 |
12939 |
11096 |
| 9 |
Locked |
QAM256 |
17 |
879000000 Hz |
5.6 dBmV |
40.8 dB |
974350490 |
2145 |
1515 |
| 10 |
Locked |
QAM256 |
18 |
885000000 Hz |
6.2 dBmV |
40.8 dB |
974362366 |
1499 |
877 |
| 11 |
Locked |
QAM256 |
19 |
891000000 Hz |
6.4 dBmV |
40.8 dB |
974371339 |
1125 |
462 |
| 12 |
Locked |
QAM256 |
20 |
897000000 Hz |
6.5 dBmV |
40.7 dB |
974380816 |
826 |
263 |
| 13 |
Locked |
QAM256 |
21 |
903000000 Hz |
6.6 dBmV |
40.8 dB |
974390598 |
655 |
128 |
| 14 |
Locked |
QAM256 |
22 |
909000000 Hz |
7.1 dBmV |
40.7 dB |
974399037 |
451 |
90 |
| 15 |
Locked |
QAM256 |
25 |
927000000 Hz |
7.1 dBmV |
40.6 dB |
974409882 |
204 |
29 |
| 16 |
Locked |
QAM256 |
26 |
933000000 Hz |
7.3 dBmV |
40.8 dB |
974418756 |
188 |
2 |
| 17 |
Locked |
QAM256 |
27 |
939000000 Hz |
7.2 dBmV |
40.9 dB |
974426930 |
128 |
9 |
| 18 |
Locked |
QAM256 |
28 |
945000000 Hz |
7.3 dBmV |
40.8 dB |
974438165 |
70 |
1 |
| 19 |
Locked |
QAM256 |
29 |
951000000 Hz |
7.3 dBmV |
40.7 dB |
974446802 |
80 |
2 |
| 20 |
Locked |
QAM256 |
30 |
957000000 Hz |
7.9 dBmV |
40.8 dB |
974456219 |
41 |
0 |
| 21 |
Locked |
QAM256 |
33 |
405000000 Hz |
-1.0 dBmV |
39.1 dB |
974467751 |
61 |
33 |
| 22 |
Locked |
QAM256 |
34 |
411000000 Hz |
-0.8 dBmV |
39.6 dB |
974476840 |
55 |
32 |
| 23 |
Locked |
QAM256 |
35 |
417000000 Hz |
-0.8 dBmV |
39.6 dB |
974485319 |
58 |
31 |
| 24 |
Locked |
QAM256 |
36 |
423000000 Hz |
-0.6 dBmV |
39.6 dB |
974493959 |
75 |
25 |
| 25 |
Locked |
QAM256 |
37 |
429000000 Hz |
-0.6 dBmV |
39.6 dB |
974503852 |
92 |
29 |
| 26 |
Locked |
QAM256 |
38 |
435000000 Hz |
-0.3 dBmV |
39.7 dB |
974514022 |
45 |
27 |
| 27 |
Locked |
QAM256 |
41 |
453000000 Hz |
0.1 dBmV |
39.9 dB |
974522650 |
42 |
24 |
| 28 |
Locked |
QAM256 |
42 |
459000000 Hz |
0.5 dBmV |
40.1 dB |
974531782 |
41 |
31 |
| 29 |
Locked |
QAM256 |
43 |
465000000 Hz |
0.7 dBmV |
40.2 dB |
974541210 |
53 |
22 |
| 30 |
Locked |
QAM256 |
44 |
471000000 Hz |
0.8 dBmV |
40.2 dB |
974551593 |
50 |
26 |
| 31 |
Locked |
QAM256 |
45 |
477000000 Hz |
1.2 dBmV |
40.2 dB |
974557290 |
43 |
20 |
| 32 |
Locked |
QAM256 |
46 |
483000000 Hz |
1.4 dBmV |
40.3 dB |
974561727 |
30 |
28 |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
1 |
17600000 Hz |
49.3 dBmV |
| 2 |
Locked |
ATDMA |
2 |
24000000 Hz |
48.5 dBmV |
| 3 |
Locked |
ATDMA |
3 |
30400000 Hz |
47.3 dBmV |
| 4 |
Locked |
ATDMA |
4 |
36800000 Hz |
47.0 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dB |
| 2019-01-28, 14:09:22 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| 2019-01-27, 14:35:25 |
Notice (6) |
CM-STATUS message sent. Event Type Code: 4; Chan ID: 4 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| 2019-01-27, 14:35:24 |
Warning (5) |
MDD message timeout;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| 2019-01-27, 13:18:30 |
Notice (6) |
CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: �; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| 2019-01-27, 13:18:30 |
Warning (5) |
Unicast DSID PSN startup error |
| 2019-01-27, 13:18:08 |
Warning (5) |
Dynamic Range Window violation |
| 2019-01-27, 13:18:08 |
Warning (5) |
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| 2019-01-27, 13:18:01 |
Notice (6) |
DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3 .;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| 2019-01-27, 13:17:52 |
Notice (6) |
TLV-11 - unrecognized OID;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Warning (5) |
DHCP WARNING - Non-critical field invalid in response ;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Notice (6) |
Honoring MDD; IP provisioning mode = IPv4 |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 2019-01-27, 13:02:42 |
Critical (3) |
No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| 2019-01-27, 13:02:28 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| 2019-01-27, 13:02:23 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| 2019-01-27, 13:02:21 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| 2019-01-27, 12:58:19 |
Critical (3) |
No Ranging Response received - T3 time-out;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=b4:de:31:2b:b4:ef;CM-QOS=1.1;CM-VER=3.1; |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=78:d2:94:5d:5b:18;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
oh and it seems one of my channels is now missing. SOMEONE HELP ME
