Forum Discussion

Eric_G's avatar
Eric_G
New Contributor III
4 years ago
Solved

Gigablast Speeds

Cox if you don't want a class action law suit, you better start crediting customers for the lack of bandwidth we are all experiencing. We know people are working and staying at home and that your inf...
  • Eric_G's avatar
    Eric_G
    4 years ago

    you know how frustrating it is for me to call tech support just to have them read the usual script to reset  your modem and bla, bla, bla....

    Starlink is coming you all!!

    Now let me tell you Cox has been good until the beginning of the year, issues here and there but nothing too bad. But the lack of sympathy towards their customer, which are hurting right now, is beyond me.

JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@Eric G

Please email your full name and address to cox.help@cox.com so we can take a closer look at the signal levels.


Jonathan J
Cox Moderator
  • Eric_G's avatar
    Eric_G
    New Contributor III
    4 years ago

    Do you have any idea how many times my signal levels have been checked. If my signal levels were bad, wouldn't this be good for all day connectivity? not only after say 4 o'clock? I have played your game of checking signal levels and resetting the modem and changing the network cable, and outside splitter and at one point before also having a tech come out just to tell me what, your signals are good.. I have state of the art equipment and remember my speed are from the modem to my laptop, (and yes my laptop has a gigabyte ethernet port built in) bypassing my network completely.

    Lets be honest here! Cox infrastructure was not designed for a pandemic. Other clients might not know how your network works but I do. The more you loaded the slower it gets.

    Just credit Gig blast customers what they really should be paying a month now, at least until you either improve your infrastructure, lay fiber to the side walk or find a way to improve the speeds clients are paying cox for.