Frequent Internet Outages
I moved about a month ago, and ever since I setup my Internet with Cox at my new home my internet has been going out frequently. The interrupts are sometimes a few seconds, and are sometimes 15 minut...
Forum Discussion
6 disconnects in the last 90 minutes. Please for the love of God, Cox, do something. This is unusable.
@Dobb07. The modem is reporting some time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
I'm not sure what's in the wall, but there is nothing on the line between the wall jack and the modem.
- @Dobb07
With the modem reporting time out T3 which could be the reason for the intermittent issue. I’m unable to completely diagnose the issue remotely. If the source of the problem is in our equipment or outside your house, it is our responsibility and there is no charge for the service call. Most service calls are covered if you are subscribed to Cox Complete Care. For more information, please visit us at http://bit.ly/2sea6nE. If you like to proceed with a tech coming out just email your full name and address to cox.help@cox.com.
Jonathan J
Cox Moderator
