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WackyWRZ's avatar
WackyWRZ
New Contributor
6 years ago
Solved

Cox Modem Firmware CM8200

Hello, I recently upgraded my modem to a CM8200 and noticed that the latest firmware should be D31CM-PEREGRINE-1.1.1.0-GA-14-NOSH but the modem is currently running D31CM-PEREGRINE-1.0.1.0-GA-04-NO...
  • Becky's avatar
    Becky
    6 years ago
    Hi WackyWRZ, I see that you called this morning to report no connectivity and ultimately scheduled a service call. I was able to reprovision your modem, and also successfully pushed firmware version 1.1.1.0-GA-14 to your device. The modem is online, but with very poor metrics. I suggest that you keep the scheduled service call so an on-site technician can bring your levels into preferred specifications. -Becky, Cox Support Forums Moderator
WackyWRZ's avatar
WackyWRZ
New Contributor
6 years ago

Thank you Becky!  Now that you pushed the firmware, I can now at least see the downstream power levels on the modem!  I will keep the appointment open.