All services down
Last Tuesday afternoon, July 2nd, I lost all connectivity - internet, television, and telephone. I immediately called it in and was told there was an outage in my area. Supposedly the outage was re...
Forum Discussion
@raskie Hi Raskie, please accept our immense apologies for the ongoing service interruption. The technician submitted an escalation over to our maintenance team. Typically, we advise customers of a 72-96 business hour turn-around time for our maintenance team to resolve the issue. We will be closely monitoring this escalation here in Social Media until it is resolved. -Kevin M. Cox Support Forum Moderator
Well, after 8 days with no service at all, everything is finally up and running again. It turns out that a power surge, after an OPPD transformer blew, fried my cable modem, contour box, router, AV receiver, an Apple TV, a powered USB hub, plus doing damage outside the house in the lines. Cox, however, stuck with it until everything was working again. Thank you Cox!!!
