What is the acceptable amount of correctable and uncorrectable in a 24hr period? I feel like this is extreme. Acquire Downstream Channel 951000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Connection Status System Up Time 0 days 23h:40m:58s Network Access Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 29 951.0 4.4 39.5 2580 241 2 Locked QAM256 1 783.0 4.8 40.3 2243 1628 3 Locked QAM256 5 807.0 5.2 40.4 2741 3432 4 Locked QAM256 9 831.0 5.2 40.7 209900 39692 5 Locked QAM256 13 855.0 4.9 40.6 119785 34245 6 Locked QAM256 17 879.0 5.0 40.2 1891 681 7 Locked QAM256 21 903.0 4.9 40.2 64689 28287 8 Locked QAM256 23 915.0 5.0 40.2 72413 28925 9 Locked QAM256 24 921.0 4.9 39.9 82195 31734 10 Locked QAM256 25 927.0 4.7 39.9 95270 29917 11 Locked QAM256 26 933.0 4.6 39.8 116089 31560 12 Locked QAM256 27 939.0 4.3 39.5 133096 30622 13 Locked QAM256 28 945.0 4.4 39.6 70077 26768 14 Locked QAM256 30 957.0 4.4 39.6 110119 30746 15 Locked QAM256 31 963.0 4.5 39.6 93904 29757 16 Locked QAM256 32 969.0 4.4 39.6 87757 33036 17 Locked QAM256 33 357.0 6.3 40.5 467449 52912 18 Locked QAM256 34 363.0 5.5 40.4 415306 49387 19 Locked QAM256 35 369.0 5.3 40.4 3747 8772 20 Locked QAM256 36 375.0 5.0 40.5 418575 54701 21 Locked QAM256 37 381.0 5.3 40.6 310469 43949 22 Locked QAM256 38 387.0 5.8 41.1 178866 37954 23 Locked QAM256 39 393.0 7.0 41.6 128389 31161 24 Locked QAM256 40 399.0 7.9 41.9 115892 28391 25 Locked QAM256 41 405.0 8.6 42.0 100717 30032 26 Locked QAM256 42 411.0 9.1 42.0 65409 28498 27 Locked QAM256 43 417.0 9.0 41.8 41463 26473 28 Locked QAM256 44 423.0 8.5 41.6 42439 27036 29 Locked QAM256 45 429.0 7.5 41.2 44084 27819 30 Locked QAM256 46 435.0 6.6 40.9 52281 25142 31 Locked QAM256 47 441.0 5.9 40.9 61950 28740 32 Locked QAM256 48 447.0 5.3 40.7 117529 29815 33 Locked OFDM PLC 159 300.0 9.4 43.3 40384231 145717 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 19.3 45.8 2 Locked SC-QAM 2 5120 25.8 45.8 3 Locked SC-QAM 3 5120 32.2 45.8 4 Locked SC-QAM 4 5120 38.6 46.8

I have tried that several times. just gave it a few hrs before the 24 hr run on a brand spanking new MB8600 to look at all the channels and wow, looks about the same as the cm600 and sb6141 and... Tired of it, I would change providers if I could. Will this effect my data usage?

7 Hour run Acquire Downstream Channel 807000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ Connection Status System Up Time 0 days 07h:45m:50s Network Access Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 5 807.0 5.2 40.7 944 3980 2 Locked QAM256 1 783.0 4.6 40.5 6089 20906 3 Locked QAM256 2 789.0 4.7 40.4 28352 124453 4 Locked QAM256 3 795.0 4.7 40.5 29119 124664 5 Locked QAM256 4 801.0 4.9 40.5 28722 122162 6 Locked QAM256 6 813.0 5.2 40.7 28240 120689 7 Locked QAM256 7 819.0 5.1 40.7 27815 120201 8 Locked QAM256 8 825.0 5.3 40.8 27267 114937 9 Locked QAM256 9 831.0 5.4 40.9 25425 67662 10 Locked QAM256 10 837.0 5.2 40.8 27607 116493 11 Locked QAM256 11 843.0 5.3 40.8 28005 114245 12 Locked QAM256 12 849.0 5.4 41.0 28047 116941 13 Locked QAM256 13 855.0 5.1 40.7 27658 112916 14 Locked QAM256 14 861.0 5.0 40.7 29118 127048 15 Locked QAM256 15 867.0 4.9 40.7 26850 102945 16 Locked QAM256 16 873.0 5.0 40.8 19852 72688 17 Locked QAM256 17 879.0 4.9 40.6 18225 83383 18 Locked QAM256 18 885.0 4.9 40.5 19084 81080 19 Locked QAM256 19 891.0 4.9 40.5 161957 79833 20 Locked QAM256 20 897.0 4.9 40.4 3005569 524812 21 Locked QAM256 21 903.0 4.9 40.4 26775 109793 22 Locked QAM256 22 909.0 5.0 40.3 1952427 521440 23 Locked QAM256 23 915.0 5.0 40.4 467675 85518 24 Locked QAM256 24 921.0 4.8 40.4 20174 71819 25 Locked QAM256 25 927.0 4.6 40.1 27743 116618 26 Locked QAM256 26 933.0 4.4 40.0 17897 84266 27 Locked QAM256 27 939.0 4.0 39.8 20011 96866 28 Locked QAM256 28 945.0 4.0 39.8 17815 83767 29 Locked QAM256 29 951.0 3.9 39.7 19496 90697 30 Locked QAM256 30 957.0 3.7 39.6 20200 94501 31 Locked QAM256 31 963.0 3.8 39.8 27343 116550 32 Locked QAM256 32 969.0 4.0 39.8 34966 126164 33 Locked OFDM PLC 159 300.0 9.6 44.3 2037365 71941 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 19.3 46.3 2 Locked SC-QAM 2 5120 25.8 46.0 3 Locked SC-QAM 3 5120 32.2 45.8 4 Locked SC-QAM 4 5120 38.6 46.8

So, is this affecting my data usage?

Typically you'll see 1 or 2 channels with high error counts caused by electronics interfering on a specific frequency. However, you have errors on almost all channels. Your SNR looks okay. You could try rebooting.

Yes. A quote from NetForecast in a paper specifically addressing the accuracy of the Cox "data meter": Packet loss adds to the meter Any reliable end-to-end protocol (like TCP) has a mechanism to retransmit packets lost in transit. Packet loss will add to the traffic seen by the meter in some situations. So the worse your service, the more you pay if you exceed the data cap. Neat.

Acceptable Limits on Correctable and Unorrectable

25 Replies

Bray918

New Contributor III

4 years ago

7 Hour run

Acquire Downstream Channel	807000000 Hz	Locked
Upstream Connection	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+

Connection Status

System Up Time	0 days 07h:45m:50s
Network Access	Allowed

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	5	807.0	5.2	40.7	944	3980
2	Locked	QAM256	1	783.0	4.6	40.5	6089	20906
3	Locked	QAM256	2	789.0	4.7	40.4	28352	124453
4	Locked	QAM256	3	795.0	4.7	40.5	29119	124664
5	Locked	QAM256	4	801.0	4.9	40.5	28722	122162
6	Locked	QAM256	6	813.0	5.2	40.7	28240	120689
7	Locked	QAM256	7	819.0	5.1	40.7	27815	120201
8	Locked	QAM256	8	825.0	5.3	40.8	27267	114937
9	Locked	QAM256	9	831.0	5.4	40.9	25425	67662
10	Locked	QAM256	10	837.0	5.2	40.8	27607	116493
11	Locked	QAM256	11	843.0	5.3	40.8	28005	114245
12	Locked	QAM256	12	849.0	5.4	41.0	28047	116941
13	Locked	QAM256	13	855.0	5.1	40.7	27658	112916
14	Locked	QAM256	14	861.0	5.0	40.7	29118	127048
15	Locked	QAM256	15	867.0	4.9	40.7	26850	102945
16	Locked	QAM256	16	873.0	5.0	40.8	19852	72688
17	Locked	QAM256	17	879.0	4.9	40.6	18225	83383
18	Locked	QAM256	18	885.0	4.9	40.5	19084	81080
19	Locked	QAM256	19	891.0	4.9	40.5	161957	79833
20	Locked	QAM256	20	897.0	4.9	40.4	3005569	524812
21	Locked	QAM256	21	903.0	4.9	40.4	26775	109793
22	Locked	QAM256	22	909.0	5.0	40.3	1952427	521440
23	Locked	QAM256	23	915.0	5.0	40.4	467675	85518
24	Locked	QAM256	24	921.0	4.8	40.4	20174	71819
25	Locked	QAM256	25	927.0	4.6	40.1	27743	116618
26	Locked	QAM256	26	933.0	4.4	40.0	17897	84266
27	Locked	QAM256	27	939.0	4.0	39.8	20011	96866
28	Locked	QAM256	28	945.0	4.0	39.8	17815	83767
29	Locked	QAM256	29	951.0	3.9	39.7	19496	90697
30	Locked	QAM256	30	957.0	3.7	39.6	20200	94501
31	Locked	QAM256	31	963.0	3.8	39.8	27343	116550
32	Locked	QAM256	32	969.0	4.0	39.8	34966	126164
33	Locked	OFDM PLC	159	300.0	9.6	44.3	2037365	71941

Upstream Bonded Channels

Channel	Lock Status	Channel Type	Channel ID	Symb. Rate (Ksym/sec)	Freq. (MHz)	Pwr (dBmV)
1	Locked	SC-QAM	1	5120	19.3	46.3
2	Locked	SC-QAM	2	5120	25.8	46.0
3	Locked	SC-QAM	3	5120	32.2	45.8
4	Locked	SC-QAM	4	5120	38.6	46.8

Bray918
New Contributor III
4 years ago
So, is this affecting my data usage?
- 1486374269
  New Contributor II
  4 years ago
  Yes. A quote from NetForecast in a paper specifically addressing the accuracy of the Cox "data meter":
  
  Packet loss adds to the meter
  
  Any reliable end-to-end protocol (like TCP) has a mechanism to retransmit packets lost in transit. Packet loss will add to the traffic seen by the meter in some situations.
  
  So the worse your service, the more you pay if you exceed the data cap. Neat.
  - Bray918
    New Contributor III
    4 years ago
    Thank you for answering, and I posted another two days below. It's out of hand...
Bruce
Honored Contributor III
4 years ago
Typically you'll see 1 or 2 channels with high error counts caused by electronics interfering on a specific frequency. However, you have errors on almost all channels. Your SNR looks okay.

You could try rebooting.
- Bray918
  New Contributor III
  4 years ago
  I have tried that several times. just gave it a few hrs before the 24 hr run on a brand spanking new MB8600 to look at all the channels and wow, looks about the same as the cm600 and sb6141 and... Tired of it, I would change providers if I could.
  
  Will this effect my data usage?

Bray918

New Contributor III

4 years ago

Acquire Downstream Channel	879000000 Hz	Locked
Upstream Connection	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+

Connection Status

System Up Time	2 days 06h:32m:29s
Network Access	Allowed

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	17	879.0	4.2	40.0	2311044	215165
2	Locked	QAM256	1	783.0	4.6	40.1	158771	132645
3	Locked	QAM256	2	789.0	4.5	40.0	165278	128683
4	Locked	QAM256	3	795.0	4.3	40.0	165950	130734
5	Locked	QAM256	4	801.0	4.4	40.1	157325	136612
6	Locked	QAM256	5	807.0	4.7	40.2	3038561	196218
7	Locked	QAM256	6	813.0	4.7	40.1	135646	166720
8	Locked	QAM256	7	819.0	4.6	40.3	154880	112618
9	Locked	QAM256	8	825.0	4.8	40.4	142896	92974
10	Locked	QAM256	9	831.0	5.0	40.3	1408199	283567
11	Locked	QAM256	10	837.0	4.8	40.3	140378	89941
12	Locked	QAM256	11	843.0	4.7	40.4	138540	89499
13	Locked	QAM256	12	849.0	5.0	40.5	141377	89384
14	Locked	QAM256	13	855.0	5.1	40.4	148751	96060
15	Locked	QAM256	14	861.0	5.3	40.3	166626	96455
16	Locked	QAM256	15	867.0	5.0	40.3	141505	91971
17	Locked	QAM256	16	873.0	4.6	40.2	957442	294426
18	Locked	QAM256	18	885.0	4.2	40.1	1338300	313037
19	Locked	QAM256	19	891.0	4.5	40.0	3533133	321136
20	Locked	QAM256	20	897.0	4.7	39.9	5255718	2739440
21	Locked	QAM256	21	903.0	4.5	39.9	141972	93991
22	Locked	QAM256	22	909.0	4.4	39.7	7170844	1977261
23	Locked	QAM256	23	915.0	4.7	39.9	29089566	9859476
24	Locked	QAM256	24	921.0	4.7	39.8	27608222	24894137
25	Locked	QAM256	25	927.0	4.5	39.7	147472	97620
26	Locked	QAM256	26	933.0	4.4	39.6	26976296	19230284
27	Locked	QAM256	27	939.0	4.1	39.3	16596839	2746126
28	Locked	QAM256	28	945.0	4.0	39.4	893268	117118
29	Locked	QAM256	29	951.0	3.8	39.3	445173	115676
30	Locked	QAM256	30	957.0	3.6	39.3	311278	102642
31	Locked	QAM256	31	963.0	3.7	39.3	147216	97185
32	Locked	QAM256	32	969.0	3.8	39.3	147696	106083
33	Locked	OFDM PLC	159	300.0	8.1	42.9	666179889	2134307

Upstream Bonded Channels

Channel	Lock Status	Channel Type	Channel ID	Symb. Rate (Ksym/sec)	Freq. (MHz)	Pwr (dBmV)
1	Locked	SC-QAM	1	5120	19.3	46.3
2	Locked	SC-QAM	2	5120	25.8	46.5
3	Locked	SC-QAM	3	5120	32.2	46.0
4	Locked	SC-QAM	4	5120	38.6	47.3

Bruce
Honored Contributor III
4 years ago
It's getting exponentially worst for you, huh?

Are you having problems with connectivity or just concerned about the double-dipping uncorrectables?
- Bray918
  New Contributor III
  4 years ago
  Right now I have 14% packetloss at 100.123.66.210, Which is the first hop outside my control.
JonathanJ
Former Moderator
4 years ago
@Bray918

We understand your frustration with this situation and like to take a closer look at the modem's performance levels. Please email me at cox.help@cox.com with your service address and name as this will allow us to locate your Cox account and proceed with having this matter addressed. also include a link to this tread.

Jonathan J
Cox Moderator
- Bray918
  New Contributor III
  4 years ago
  I appreciate that and I will take you up on it. But, let me take a few readings on the cm600, I want to make sure the new modem isn't bad. I went back to the sb6141 so I could reboot 500 times to stay off certain channels. I bought the new one to see if I could pull IPV6 to get out ahead of everyone else and alleviate the reboots. It didn't work... LOL

Bray918

New Contributor III

4 years ago

Acquire Downstream Channel	429000000 Hz	Locked
Upstream Connection	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+

Connection Status

System Up Time	0 days 12h:09m:12s
Network Access	Allowed

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	45	429.0	3.4	41.0	65380	10357
2	Locked	QAM256	1	783.0	5.3	40.5	43655	24433
3	Locked	QAM256	2	789.0	5.2	40.6	39465	26932
4	Locked	QAM256	3	795.0	5.0	40.6	31645	25557
5	Locked	QAM256	4	801.0	5.1	40.6	25602	20707
6	Locked	QAM256	6	813.0	5.4	40.7	23795	19357
7	Locked	QAM256	7	819.0	5.4	40.8	25013	20279
8	Locked	QAM256	8	825.0	5.6	40.8	1035139	72778
9	Locked	QAM256	10	837.0	5.6	40.8	24533	19058
10	Locked	QAM256	11	843.0	5.5	40.8	23343	16912
11	Locked	QAM256	12	849.0	5.7	40.8	25077	18608
12	Locked	QAM256	13	855.0	5.8	40.8	28282	20490
13	Locked	QAM256	14	861.0	6.1	40.9	31590	19769
14	Locked	QAM256	15	867.0	6.1	40.9	24188	13992
15	Locked	QAM256	20	897.0	5.3	40.5	18998	15150
16	Locked	QAM256	22	909.0	5.4	40.3	21570	14886
17	Locked	QAM256	25	927.0	5.1	40.2	26695	17547
18	Locked	QAM256	33	357.0	4.5	40.9	2263	3355
19	Locked	QAM256	34	363.0	3.0	40.6	2396	3672
20	Locked	QAM256	35	369.0	2.5	40.4	2205	3904
21	Locked	QAM256	36	375.0	2.6	40.5	2708	5091
22	Locked	QAM256	37	381.0	3.5	40.9	3063	5261
23	Locked	QAM256	38	387.0	5.5	41.6	5678	5456
24	Locked	QAM256	39	393.0	9.6	42.5	132003	9024
25	Locked	QAM256	40	399.0	14.3	42.9	78620	45270
26	Locked	QAM256	41	405.0	12.9	42.7	89890	89223
27	Locked	QAM256	42	411.0	8.5	42.2	987494	528314
28	Locked	QAM256	43	417.0	5.6	41.6	42551	44537
29	Locked	QAM256	44	423.0	4.2	41.2	188007	347021
30	Locked	QAM256	46	435.0	3.3	40.9	276922	24078
31	Locked	QAM256	47	441.0	3.8	41.2	77888	10218
32	Locked	QAM256	48	447.0	5.0	41.4	35878	9580
33	Locked	OFDM PLC	159	300.0	8.4	43.7	176471636	136540

Upstream Bonded Channels

Channel	Lock Status	Channel Type	Channel ID	Symb. Rate (Ksym/sec)	Freq. (MHz)	Pwr (dBmV)
1	Locked	SC-QAM	1	5120	19.3	45.8
2	Locked	SC-QAM	2	5120	25.8	45.8
3	Locked	SC-QAM	3	5120	32.2	45.3
4	Locked	SC-QAM	4	5120	38.6	46.3

Bray918

New Contributor III

4 years ago

Rebooted at 5AM this morning because I was in and out on my internet, wanted to do a little work before I went in. This is what was on there after work.

Bray918

New Contributor III

4 years ago

Event Log

Time	Priority	Description
18:32:05 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:32:55 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:34:02 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:34:31 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:40:30 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:40:39 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:40:58 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:41:41 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:45:28 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:46:31 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:47:04 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:48:10 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:48:38 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:50:03 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:56:48 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
18:57:18 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:04:35 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:04:45 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 5; Chan ID: 40 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:04:46 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:04:59 Thu Mar 11 2021	Warning (5)	MDD message timeout;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:05:04 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:05:04 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 5; Chan ID: 40 41 42; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:05:04 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 42; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:05:06 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:05:12 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 41 42; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:05:35 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:13:34 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:14:34 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:15:53 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:16:21 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:18:08 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;
19:18:34 Thu Mar 11 2021	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=00:40:36:73:9e:7c;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.1;

JonathanJ
Former Moderator
4 years ago
@Bray918

The email comes to our social media team and one of us will check the modem signal levels, perform some troubleshooting steps based on our finds and if needed schedule a technician out. When the field technician arrives for the appointment, he or she will inspect the tap that your home connects to, use a meter to check tap components and signal strength, and replace components, if necessary. The tech will then repeat the above procedure at the demarcation point where the coax cable physically enters your home. After inspecting all Cox equipment and cabling outside your home, the tech will test for packet loss and speed issues. Once again the email is cox.help@cox.com.

Jonathan J
Cox Moderator

Bray918

New Contributor III

4 years ago

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	357000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv4 only

<tabindex=-1>Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	33	357000000 Hz	2.9 dBmV	31.2 dB	0	0
2	Locked	QAM256	1	783000000 Hz	3.3 dBmV	39.2 dB	0	0
3	Locked	QAM256	2	789000000 Hz	3.2 dBmV	39.2 dB	0	0
4	Locked	QAM256	3	795000000 Hz	3.0 dBmV	39.1 dB	0	0
5	Locked	QAM256	4	801000000 Hz	3.1 dBmV	39.2 dB	0	0
6	Locked	QAM256	5	807000000 Hz	3.5 dBmV	39.4 dB	0	0
7	Locked	QAM256	6	813000000 Hz	3.5 dBmV	39.5 dB	0	0
8	Locked	QAM256	7	819000000 Hz	3.6 dBmV	39.5 dB	0	0
9	Locked	QAM256	8	825000000 Hz	3.8 dBmV	39.7 dB	0	0
10	Locked	QAM256	25	927000000 Hz	4.4 dBmV	38.8 dB	0	0
11	Locked	QAM256	34	363000000 Hz	1.5 dBmV	30.6 dB	24	0
12	Locked	QAM256	35	369000000 Hz	1.1 dBmV	30.5 dB	19	0
13	Locked	QAM256	36	375000000 Hz	1.3 dBmV	30.4 dB	22	0
14	Locked	QAM256	37	381000000 Hz	2.3 dBmV	30.6 dB	15	0
15	Locked	QAM256	38	387000000 Hz	4.0 dBmV	30.7 dB	0	0
16	Locked	QAM256	39	393000000 Hz	7.3 dBmV	31.1 dB	17	0
17	Locked	QAM256	40	399000000 Hz	10.2 dBmV	31.8 dB	94	0
18	Locked	QAM256	41	405000000 Hz	10.4 dBmV	31.3 dB	40	0
19	Locked	QAM256	42	411000000 Hz	7.3 dBmV	31.7 dB	0	0
20	Locked	QAM256	43	417000000 Hz	4.4 dBmV	31.7 dB	0	0
21	Locked	QAM256	45	429000000 Hz	1.5 dBmV	32.1 dB	0	0
22	Locked	QAM256	46	435000000 Hz	1.1 dBmV	32.5 dB	0	0
23	Locked	QAM256	47	441000000 Hz	1.4 dBmV	33.2 dB	0	0
24	Locked	QAM256	48	447000000 Hz	2.0 dBmV	33.7 dB	0	0

<tabindex=-1>Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	3	5120 Ksym/sec	32200000 Hz	44.5 dBmV
2	Locked	ATDMA	1	5120 Ksym/sec	19300000 Hz	45.3 dBmV
3	Locked	ATDMA	2	5120 Ksym/sec	25800000 Hz	45.3 dBmV
4	Locked	ATDMA	4	5120 Ksym/sec	38600000 Hz	45.3 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Current System Time: Thu Mar 11 19:34:35 2021

Bray918

New Contributor III

4 years ago

As promised, the CM600. I had heard that the Motorola MB8600 had issues reporting. And heard that the cm600 had issues too, but they both pick up the same issues with the 300 and 400 band. There is a noise issue, and it looks more like a grounding issue at someone's home, 35 years experience in data and communications. If you care to know, I'd go node to node and down from there until I found it, honestly its easy.

I would say it's an issue they are ignoring because hey, I can give you more speed or a better modem and that will fix most of it but, I just want a solid connection... Each kid at a 150 Mbs connection should be able to game, watch videos on their phones, and second monitor while in a chat with their friends and still have available bandwidth for me to watch a video. I honestly think this is happening for Cox to sell more bandwidth and charge customers for overages...

Whats even better, when they are at their mothers house, I still get buffering, knocked off from work because of drops, if I dont reboot the modem until I get on the right band, its why I switched from 24 channels to "8"!

Honestly, I can see why cable customers are cutting the cable, I'm trying to get the local TelCo in my area to ask for permits, they are less than a mile away and I'm starting to see a few of my colleagues in the area so, they are thinking about it and they have my data...

My server has been logging all of this and I have my information ready for the next county commissioners meeting. Like I said, I've given up, but I only gave up trying to notify them about issues with their network. It's their network. I'd like to see if another company responds when given the correct data...

Frequency start Value

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	429000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv4 only

<tabindex=-1>Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	45	429000000 Hz	4.1 dBmV	38.0 dB	805104	73072
2	Locked	QAM256	1	783000000 Hz	2.7 dBmV	38.3 dB	869	69
3	Locked	QAM256	2	789000000 Hz	2.7 dBmV	38.4 dB	780	90
4	Locked	QAM256	3	795000000 Hz	2.5 dBmV	38.4 dB	819	106
5	Locked	QAM256	4	801000000 Hz	2.6 dBmV	38.5 dB	829	109
6	Locked	QAM256	33	357000000 Hz	3.8 dBmV	37.7 dB	233318	617
7	Locked	QAM256	6	813000000 Hz	3.0 dBmV	38.9 dB	860	112
8	Locked	QAM256	7	819000000 Hz	3.0 dBmV	38.9 dB	815	74
9	Locked	QAM256	8	825000000 Hz	3.2 dBmV	39.1 dB	710	61
10	Locked	QAM256	9	831000000 Hz	3.4 dBmV	39.2 dB	667	30
11	Locked	QAM256	34	363000000 Hz	2.9 dBmV	37.2 dB	175743	211
12	Locked	QAM256	35	369000000 Hz	2.7 dBmV	37.2 dB	115145	164
13	Locked	QAM256	36	375000000 Hz	2.8 dBmV	37.4 dB	152856	199
14	Locked	QAM256	37	381000000 Hz	3.2 dBmV	37.6 dB	277455	1064
15	Locked	QAM256	38	387000000 Hz	4.0 dBmV	38.4 dB	766425	98685
16	Locked	QAM256	39	393000000 Hz	5.5 dBmV	39.4 dB	234458	677
17	Locked	QAM256	40	399000000 Hz	6.3 dBmV	40.9 dB	24850	833
18	Locked	QAM256	41	405000000 Hz	7.4 dBmV	40.9 dB	35522	6924
19	Locked	QAM256	42	411000000 Hz	7.6 dBmV	40.8 dB	34146	16852
20	Locked	QAM256	43	417000000 Hz	6.5 dBmV	39.9 dB	35874	3802
21	Locked	QAM256	29	951000000 Hz	2.7 dBmV	36.8 dB	0	0
22	Locked	QAM256	46	435000000 Hz	2.4 dBmV	37.5 dB	1607	0
23	Locked	QAM256	47	441000000 Hz	1.8 dBmV	37.2 dB	555	0
24	Locked	QAM256	48	447000000 Hz	1.3 dBmV	36.9 dB	371	0

Help Center Show/Hide Help Ce

New Contributor III

Cable Connection

New Contributor III

Won't let me document any further?

Bray918

New Contributor III

4 years ago

Acquire Downstream Channel	429000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv4 only

<tabindex=-1>Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	45	429000000 Hz	4.2 dBmV	37.7 dB	805104	73072
2	Locked	QAM256	1	783000000 Hz	2.7 dBmV	38.3 dB	869	69
3	Locked	QAM256	2	789000000 Hz	2.7 dBmV	38.4 dB	780	90
4	Locked	QAM256	3	795000000 Hz	2.5 dBmV	38.3 dB	819	106
5	Locked	QAM256	4	801000000 Hz	2.6 dBmV	38.4 dB	829	109
6	Locked	QAM256	33	357000000 Hz	3.9 dBmV	37.3 dB	233318	617
7	Locked	QAM256	6	813000000 Hz	3.0 dBmV	38.8 dB	860	112
8	Locked	QAM256	7	819000000 Hz	3.0 dBmV	38.8 dB	815	74
9	Locked	QAM256	8	825000000 Hz	3.2 dBmV	39.0 dB	710	61
10	Locked	QAM256	9	831000000 Hz	3.4 dBmV	39.2 dB	667	30
11	Locked	QAM256	34	363000000 Hz	3.1 dBmV	37.0 dB	175743	211
12	Locked	QAM256	35	369000000 Hz	2.9 dBmV	37.0 dB	115145	164
13	Locked	QAM256	36	375000000 Hz	3.0 dBmV	37.2 dB	152856	199
14	Locked	QAM256	37	381000000 Hz	3.4 dBmV	37.6 dB	277455	1064
15	Locked	QAM256	38	387000000 Hz	4.1 dBmV	38.4 dB	766425	98685
16	Locked	QAM256	39	393000000 Hz	5.5 dBmV	39.3 dB	234458	677
17	Locked	QAM256	40	399000000 Hz	6.2 dBmV	40.3 dB	24850	833
18	Locked	QAM256	41	405000000 Hz	7.2 dBmV	40.4 dB	35522	6924
19	Locked	QAM256	42	411000000 Hz	7.4 dBmV	40.3 dB	34146	16852
20	Locked	QAM256	43	417000000 Hz	6.5 dBmV	39.4 dB	35874	3802
21	Locked	QAM256	29	951000000 Hz	2.8 dBmV	36.8 dB	0	0
22	Locked	QAM256	46	435000000 Hz	2.5 dBmV	36.8 dB	1607	0
23	Locked	QAM256	47	441000000 Hz	1.8 dBmV	36.7 dB	555	0
24	Locked	QAM256	48	447000000 Hz	1.3 dBmV	36.5 dB	371	0

<tabindex=-1>Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	3	5120 Ksym/sec	32200000 Hz	43.5 dBmV
2	Locked	ATDMA	1	5120 Ksym/sec	19300000 Hz	45.0 dBmV
3	Locked	ATDMA	2	5120 Ksym/sec	25800000 Hz	45.0 dBmV
4	Locked	ATDMA	4	5120 Ksym/sec	38600000 Hz	45.0 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Current System Time: Thu Mar 11 20:45:16 2021

System Up Time: 1:15:58

Dave9
Contributor III
4 years ago
The large number of uncorrectables on all channels combined with the rapid cycles of event ID 16 and event ID 24 indicate wideband noise ingress on the line or a failure of a device such as an amplifier. It is definitely not normal. If you have tightened all connections and replaced all interior cables with brand new high quality RG6 cable your only option is to call for a tech.

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