Forum Discussion

noOtherOption's avatar
noOtherOption
New Contributor
5 years ago

Unable to send email on android overseas

I've seen this question asked a million times but not answered. In a foreign country (the Netherlands, Belgium, the Czech Republic, Italy, ...) Connected via WIFI or 4G, doesn't matter.  Sendin...
email
KevinM2's avatar
KevinM2
Former Moderator
5 years ago
Hello, customers may be unable to sign in to Cox.com or use Cox Email via an email client (Android, for instance) due to a layer of security that provides real-time protection against identity theft, data breaches, and fraud. The additional protection triggers when a customer outside of the country is using a device that has never been used to sign in to our network. As a result, an error message displays and this prevents the use of our email system. When this happens, you will need to reach out to our representatives to have the IP Address whitelisted. -Kevin M. Cox Support Forum Moderator
  • uniquename's avatar
    uniquename
    New Contributor
    5 years ago

    The cox error msg CXBL says the "sending" address is being blocked because it is an abusing address.

    Sure enough ... if you do a web search on 146.20.112.67 ... several web sites report 80 or 90 abuses from that address.

    But i am being blocked from sending from Portugal ... a 79.xxx.xxx.xxx address ... not a 146.xxx.xxx.xxx address.

    I am not doing anything wrong. It looks like some software in use by cox is routing my mail attempts thru the 146 address. 

    This looks like something cox has to fix. We users are powerless to fix this.

    • uniquename's avatar
      uniquename
      New Contributor
      5 years ago

      P.S. i don't want to scare anyone ... but it must be asked ... Could that 146 address have been collecting confidential and identity-theft data from thousands ... nay millions ... of emails ... that have been routed to that address over what time period? ... 3 or more years?

      • uniquename's avatar
        uniquename
        New Contributor
        5 years ago

        P.P.S.

        Another disturbing question:

        Is U.S. mail being sent thru the 146 address as well as non-U.S. mail?

        That is ... is mail sent from US ip addresses being sent to and forwarded by the 146 address ... but, for some reason, the 146 address is not forwarding (or cannot forward?) mail sent from non-US  ip addresses?

        If so, a huge amount of mail is going to or thru the 146 address.

    • MarkM1's avatar
      MarkM1
      Former Moderator
      5 years ago
      Uniquename,

      We would like to check into your issue here. Would you send us an email to cox.help@cox.com so we can check to see what is causing your issue?

      Mark M.
      Cox Support Forums Moderator
      • uniquename's avatar
        uniquename
        New Contributor
        5 years ago

        Are you kidding me?

        The entire thread above is about how we cannot send email via cox mail when out of the country.

        Any mail i send to you (while i am in portugal) via the cox email setup will be rejected with a Cox CXBL error message that complains about a 146.20.112.67 IP  address.

        (My typos above of "140" should be "146".)

        Besides you should not be wasting more customer time on this problem ... which has been reported hundreds of times by many different cox users.

        You should have a cox employee in a foreign country be investigating this CXBL problem.