Unable to Record Show / Set Recording from the Cox Connect App and tech support rep didn't seem to be too interested

Hi Machdan, we are extremely sorry you had this experience with our representatives, and we truly want to resolve this issue for you. Can you please send an email to our team at cox.help@cox.com, with a link to this thread? We will need to obtain information about the device(s) you are using with the Cox Connect App with. Also, can you please add in the email if one profile user is affected or if all users are affected? We look forward to resolving this issue for you, so you can record your favorite TV shows on-the-go. -Kevin M. Cox Support Forum Moderator