Forum Discussion

huskergma34's avatar
huskergma34
New Contributor
6 years ago
Solved

Signing into TBS/USA app on iPhone with Cox

I have an iPhone 7 and am trying to access both TBS & USA using my Cox account.  I have been able to do this fine with other stations like TNT & Oxygen, but when I login to the TBS app it says "You a...
  • Becky's avatar
    Becky
    6 years ago
    Hi Huskergma34, I'd like to see if you can play content via the TBS website, or if you get an error. Using an internet browser, go to www.tbs.com/watchtbs. Click on one of the shows displayed as "On Now". The video should start to play, and the message "enjoy this free preview from TBS" should display. You should also see a pink button that says "Sign in for full access." Click the pink button, choose Cox as your provider, and enter your Cox User ID and password when prompted. If you get an error or the page doesn't load successfully after you click the blue Sign-In button, click your browser's refresh button to reload the page. You should see a pop-up box that says "Congratulations! You're now ready to watch on mobile, tablet, or the web." Click the blue "Watch Now" button, and the full video should begin playing. Are you able to go through these steps and successfully watch a TBS video? -Becky, Cox Support Forums Moderator
Allan's avatar
Allan
Moderator
6 years ago
Hello Huskergma34. Are you currently trying to access these channels on your home network or are you away from home?
  • huskergma34's avatar
    huskergma34
    New Contributor
    6 years ago

    Away from home.  I don't have any internet at home; these are the only two I have trouble with.  The other apps are working fine, including the Contour App.

    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Hi Huskergma34, I'd like to see if you can play content via the TBS website, or if you get an error. Using an internet browser, go to www.tbs.com/watchtbs. Click on one of the shows displayed as "On Now". The video should start to play, and the message "enjoy this free preview from TBS" should display. You should also see a pink button that says "Sign in for full access." Click the pink button, choose Cox as your provider, and enter your Cox User ID and password when prompted. If you get an error or the page doesn't load successfully after you click the blue Sign-In button, click your browser's refresh button to reload the page. You should see a pop-up box that says "Congratulations! You're now ready to watch on mobile, tablet, or the web." Click the blue "Watch Now" button, and the full video should begin playing. Are you able to go through these steps and successfully watch a TBS video? -Becky, Cox Support Forums Moderator
      • huskergma34's avatar
        huskergma34
        New Contributor
        6 years ago

        Yes, I tried the steps on Google Chrome on my Mac at work and it worked for both TBS & USA.  

        Then I tried to go to the apps on my iPhone again and still got the same errors; so I uninstalled them and reinstalled them and now they are working.  :)  Thank you so much!