Forum Discussion
I was on hold with Yahoo (the phone number given in the transition information email) three times for a little over one hour EACH time. Why "each time"? Because "each time" I was in queue I GOT DISCONNECTED after one hour. Crazy. Finally I got hold of a Yahoo tech and spent just over FIVE HOURS on the phone with him trying set up my Apple 'Mail' on my laptop. I am now able to receive incoming mail, but I am not able to send out email using the server he set me up with. I have to use a Google server. It's just so out of whack that this is happening. The Yahoo tech fellow was very patient and remotely took over my computer, but it wasn't the best outcome as I just described. He did mention that Apple Mail and Outlook have been a problem for this transition. So what am I suppose to do now--spend another five hours on the phone?! They are not real tech experts at Yahoo for this transition. They know some stuff, but I actually had to help him out a bit. It's just not acceptable. I heard my wife say that some of her friends are having the same issues and are going to pay people like "Geek Squad" etc to resolve the issue because they have just been drained by all of this. Horrible situation!!!